Support Board
Date/Time: Thu, 16 Jan 2025 12:12:19 +0000
Post From: Sierra keeps freezing up - have to exit & restart to get data
| [2017-10-26 15:39:06] |
| ErikT - Posts: 121 |
|
I first experienced this problem a few weeks ago. I initially diagnosed it as a corrupted chartbook .CHT file, and recreating the .CHT seemed at the time to fix it. But the problem is back, and by creating a new .CHT which shows identical symptoms, I have determined my prior diagnosis to be void/incorrect. SYMPTOMS: Everything works fine on startup. Charts updating, etc. After a while (usually no more than 2-3 hours), the charts all stop updating. Price displayed is frozen at whatever level it was at when it stopped working. DATA BOX IS GREEN AND CONNECTION APPEARS GOOD. Closing and re-opening chartbooks does NOT fix it. Prices all come up at whatever level they were frozen at before closing. Disconnecting and then re-connecting does NOT fix it. The only thing I've found that fixes it is exiting SC completely, then restarting SC. Then it works for another hour or two before failing the same exact way as before. Reproduced same symptoms with a different, freshly created chartbook just to eliminate possibility of a corrupted .CHT being the problem. Note that I have a 2nd installation of SC on the same system, installed in a different directory, with its own /DATA directory, and using a different data/trading service provider (IB). That copy of SC works fine. It's only the primary installed copy (which uses CQG datafeed, in case that matters) that is failing this way. I thought it might be a version issue so downloaded and upgraded to 1625, restarted everything, same symptoms. One more symptom - when I exit and then restart in order to work around the problem, my open orders sometimes get really screwed up on restart. Prior to system freezing up, I had two open orders on CLZ17. One was a stop-limit sell at 51.77, and the other was a limit sell at 52.77. Both orders were displayed correctly on the charts as open orders at the desired price levels on the CL charts. Then SC froze up, so I had to shut it down and restart. When it came back up, the orders were not displayed on the chart. So I went to Orders and Positions window, where the orders were now shown at prices of 5177.00 and 5277.00, i.e. 100x the actual order levels. But since I updated to 1625 I have not seen this one, so it may have been a version issue not related to the core problem. Final point - curiously when I start up 1625 it shows me a notice saying 1629 is available, but when I go to Help...Download Current Version it doesn't download (or do anything else). I'm new to SC so not clear on your release procedures... Maybe 1629 is the "PreRelease"? I didn't select that on the help menu because I figured I should stick with a known stable release until the freeze-up problem is resolved. Thanks in advance for any help you can provide. Erik |