Support Board
Date/Time: Sun, 24 Nov 2024 04:43:02 +0000
Post From: DOM stalls?
| [2013-09-13 18:48:17] |
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We understand your experience with this other program, but we also have extensive experience with these kinds of issues. And it is virtually unheard of, that an issue like you are describing has an origin within Sierra Chart. Something like this is always a server-side issue or some other connectivity problem. When you notice this, go to Window>> Current Quote Window on the Trade DOM window and let us know if you see the prices stop updating there as well. The problem here, is that it occurs for such a brief time and is intermittent, that it's hard for us to get a better idea about it when it occurs. We could use remote assistance to look into the problem while you have it, but there is no time from what we can tell because it would be gone by the time we have a look at it. We also have access to a Zen Fire account so we are going to monitor for this next week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-13 18:49:05
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