Support Board
Date/Time: Thu, 16 Jan 2025 07:57:59 +0000
Post From: server keeps disconnecting since yesterday around 6pm PST
| [2017-10-13 17:30:26] |
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Your connectivity issue is clearly different. This is a portion of the Message Log that you provided: CTS Trading Wedbush - DTC | Connecting to the server ctsorders.sierracharts.com. Port 11095 | 2017-10-13 06:57:30 Error getting address info for ctsorders.sierracharts.com. Unknown Windows error code 11002. | 2017-10-13 06:57:50 * DTC Client socket (943) | Initiating close of socket by core. | 2017-10-13 06:57:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-10-13 06:57:50 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-10-13 06:57:50 This particular error means: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.
This clearly is an issue on your side. We recommend that you restart your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |