Support Board
Date/Time: Thu, 16 Jan 2025 06:48:44 +0000
Post From: Crashes when loading chartbook.
| [2017-10-13 07:48:03] |
| User184859 - Posts: 17 |
|
Update: logged in via application help menu. this issue not just one of crashing while loading a chartbook but crashing while in operation (at slow periods in the market so far). Any comments on the observations below would be appreciated but mainly I would like to keep this ticket open till next shutdown or crash. 30.1 reduced data request further. no intraday chart above 180 days. complex charts or low time frame charts from 1 to 16 days. 30.2 have several spreadsheets but typically 10 to 100 lines. one spreadsheet with 9000 line but very important. SierraChart.exe memory (Private Working Set) currently 560,540K. 30.3 have eliminated this and verified through message log. 30.4 do not use custom studies 30.5 only run Sierra on this computer. according to task manager single core load never goes above 6 or 7 even during fast market conditions (8 cores). processor runs at 4.8 GHz. 30.6 have only 4 or 5 charts visible (spread across three graphics cards. 30.7 already eliminated and verified. 30.8 no anti-virus software (including Microsoft Essentials) is used. 30.9 no circular references. no recalculation of charts while running unless changes made (except when historical data is sent after midnight). 30.10 no charts set to include columns with no data. 30.11 compressed tick data older than 180 days to 1 second data (need accurate data). hopes this helps but will compress further if needed. 30.12 currently 180 days of tick data. reduced symbols requested to one (CL futures) 30.13 split data records enabled; use tick, range, volume, price changes, exclusively. 30.14 have tick countdown on two detached charts but "based on real time clock" is disabled. 30.15 do use rectangle highlight but not on normally visible charts. 30.16 will try deleting data files at next shutdown or crash. 30.17 just started using "line at time" study at the same time as crashes started. is this a new study? 30.18 N/A 30.19 set to 100 30.20 three transparent Vpb, large order study, several color background alert studies (spit between a couple of graphics cards. 30.21 repeat of 30.11 30.22 no 30.23 how much processing power does Vbp use as compared to TPO? 30.24 no 30.25 no 30.26 no 30.27 N/A 30.28 no; checked 30.29 using a fast mechanical drive. this is not likely related to the program crashing once up and running. 30.30 no 30.31 not a problem 30.32 no 30.33 just a few dashed or dotted lines 2 pixels or greater on normally visible charts. 30.34 no TPO's used on normally visible charts 30.35 not on normally visible charts. will reconfigure a several daily charts. 30.36 no 30.37 0 to 60% loading of one core. |