Support Board
Date/Time: Thu, 16 Jan 2025 05:51:13 +0000
Post From: SC1621 changed start up
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There may be a misunderstanding. The dialog box you are referring to is from the TransAct bridge program. It is not from Sierra Chart. We would never display a dialog box like that and it is not within our control. What it is indicating is that you are connecting to a live trading server. The way that Sierra Chart connects to TransAct now is consistent with all other trading services. And post#2 is abrupt and bordering on the rude. We have worded the response for a purpose, to be very clear, that this is how it is going to be and if it is not acceptable, continue to use a prior version and stay on that version. The abruptness is for a reason. To make it abundantly clear, that our position on this is firm. We consider the business that we are in as a serious business and we work very hard to provide quality and reliable software. We have high technical competency, and we expect that from others and we often do not get it with external data and trading services and this causes us problems, and causes users problems. And makes us look bad and like dummies sometimes. The clearness and abruptness, is intended to ensure that you are going to go back to a prior version if necessary so you do not have any problems with what you are depending on in order to avoid problems for yourself, and in order to avoid future support requests. We make no apologies here. And your comments are only taken as a compliment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-22 00:59:42
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