Support Board
Date/Time: Sun, 24 Nov 2024 04:08:11 +0000
Post From: Missing fills / refreshing trade data from service with Rithmic
| [2013-09-12 21:54:10] |
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We see what the problem is. This will be resolved later today with a new release. There was a problem with synchronizing the Trade Position Service Quantity when there are no Trade Positions in the account, to the internal Position Quantity. For the position you see for CLZ3-CLZ4-NYMEX, you need to let your broker know about this. This position is clearly coming from the server if you see a quantity for it in the Trade Service Position Quantity field on the Positions tab. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |