Support Board
Date/Time: Sun, 24 Nov 2024 03:57:42 +0000
Post From: Missing fills / refreshing trade data from service with Rithmic
| [2013-09-12 15:14:44] |
| umair1 - Posts: 86 |
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Hi, I have had problems the last few days with Sierra Chart reporting the correct position quantity from the trade service. I place all my orders through Sierra Chart as GTC orders. Sometimes Sierra Chart is not running when the orders are filled and when I come back it still reports me as long the position. For example, yesterday I came into the day long 8 contracts of the M6BU3-CME. I placed an order to sell all 8 at 1.5799- this order was filled while my computer was off and Sierra Chart was not active. When I came back I could see that the exit order was no longer present- however Sierra Chart still reported me long 8 contracts. I tried refreshing the trade data from service but it still showed me long. I verified that I was flat with my broker (Crossland). Today Sierra Chart reported the correct position (flat). Another example, today I came into the day short 1 contract of the MJYZ3-CME. I placed an order to short another contract and an order to buy 2 contracts (at a lower price). Both orders were filled while my computer was off and I am flat but Sierra Chart is reporting me short two contracts. I verified that I am flat with my broker. Another bug I noticed is that Sierra Chart shows me long 4 contracts of the CLZ3-CLZ4-NYMEX spread. I held this position many months ago but have not traded it recently. My broker confirms I am not long the CLZ3-CLZ4-NYMEX spread. This position does not seem to correct at the start of a new trading day- it seems to persist forever. If I launch R|Trader then it shows the correct positions for my account. Can this be fixed in Sierra Chart? Date Time Of Last Edit: 2013-09-12 15:19:31
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