Login Page - Create Account

Support Board


Date/Time: Thu, 16 Jan 2025 00:12:26 +0000



Post From: All charts in existing chartbook suddenly stopped updating; new charts work ok?

[2017-09-25 21:05:08]
ErikT - Posts: 121
Hi Guys,

UPDATE HERE - DISREGARD PRIOR REPLY

Since my issue was not relevant to intraday charts, I opted to take a different approach than follow the Topic 3 checklist you mentioned.

I set up SC on a second computer, and then put the SierraChart/Data folder on a thumb drive. First I copied over just the offending chartbook, and after downloading all the requisite data, it worked fine on the 2nd computer.

Next I renamed SierraChart/Data on the 2nd computer to SierraChart/Data_original_backup, and then copied the entire original-computer Data folder to the new computer. As I predicted, the new computer now has the same symptoms as the first computer - it will display data only up to the moment when SC was last restarted, and it does not live-update after that.

So it seems clear - something is corrupt in my Data folder. I would just re-install SC on the original computer and start over, but that Data folder has .dll's for some custom indicators my friend sent me, so I'm not sure exactly what I have to preserve.

Does this ring any bells - is there anything I should try short of just a clean install and go back to my friend for help re-creating the desired Data folder?

Thanks in advance!

Erik