Support Board
Date/Time: Thu, 16 Jan 2025 00:57:46 +0000
Post From: CTS T4 CME (Top Step Trader) certain products not updating live data post 1605 releases
| [2017-09-20 05:56:08] |
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We have done some work on the CTS connection but not sure what the issue is. We would not have expected this. We did some testing now and cannot reproduce the issue. We tested 4 symbols. Therefore, we want you to install another copy of Sierra Chart on your system. Follow the instructions here: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Add those symbols to a Quote Board or open charts for them and then provide a copy of the Message Log if you notice the issue. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |