Support Board
Date/Time: Wed, 15 Jan 2025 23:47:05 +0000
Post From: Trading Service & Trading Activity Log not working
| [2017-09-11 08:15:23] |
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Your speaking directly to the Sierra Chart engineers here. We gave you the relevant documentation but you are not understanding it. The documentation explains that the Trade Activity Log is only assured to receive order fills, if the orders were entered from Sierra Chart and Sierra Chart is connected trading server when the order fills in real-time. Another simple way of saying this is the Trade Activity Log is not supported with TransAct. Therefore, do not use it. Based on this information, I am concluding it is not a Windows 10 problem but a Sierra Chart problem. I am hoping you can remotely log on to my computer and resolve the issue. You are unnecessarily taking your time, others time and our time. And please do not contact TransAct or Infinity about this either. They cannot directly help with it either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-11 08:16:44
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