Support Board
Date/Time: Wed, 15 Jan 2025 15:40:49 +0000
Post From: Cannot connect to FXCM account and symbols now have a [M] in them
| [2017-08-16 23:45:03] |
| AlexPereira - Posts: 197 |
|
Hi, Don't know why, cannot connect to FXCM and download symbol data. It should not be a settings related problem, as I have SierraChart folder backups that also don't work. Also, should not be network related on my computer because my LMAX connection works well. Noticed that now all my symbols have a [M] in them, but they didn't had it when it worked. My log file: Software version: 1598 | 2017-08-17 00:41:58 Usage end date: 2018-05-22 | 2017-08-17 00:41:58 Enabled for: Advanced Features. | 2017-08-17 00:41:58 Enabled for: Advanced Features 2. | 2017-08-17 00:41:58 Enabled for: Sierra Chart Historical Data Service. | 2017-08-17 00:41:58 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-17 00:41:58 Current selected Data/Trading service: FXCM Live Trading (Standard) - DTC | 2017-08-17 00:41:58 Chart Update Interval: 200 | 2017-08-17 00:41:58 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2017-08-17 00:41:58 2017-08-17 00:41:58 Local computer time | 2017-08-17 00:41:58 2017-08-16 23:41:58 Local computer time in UTC | 2017-08-17 00:41:58 2017-08-17 00:41:58 Local computer time in SC Time Zone | 2017-08-17 00:41:58 2017-08-16 23:33:11 Server time in UTC | 2017-08-17 00:41:58 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-08-17 00:41:58 Program path: C:\SierraChart_FXCM\ | 2017-08-17 00:41:58 Data Files path: C:\SierraChart_FXCM\Data\ | 2017-08-17 00:41:58 OS Version Number: 10.0 | 2017-08-17 00:41:58 Locale Setting: C | 2017-08-17 00:41:58 FXCM Live Trading (Standard) - DTC | Connecting to FXCM LTD EUR CFD Real server | 2017-08-17 00:41:59 FXCM Live Trading (Standard) - DTC | Connecting to the server fxcmorders.sierracharts.com. Port 11155 | 2017-08-17 00:41:59 DTC Client (47) | Creating socket. Using TLS 1.2. | 2017-08-17 00:41:59 DTC Client (47) | Connecting to IP: 192.81.56.146. | 2017-08-17 00:41:59 FXCM Live Trading (Standard) - DTC | Connected to server. | 2017-08-17 00:41:59 FXCM Live Trading (Standard) - DTC | Starting socket receive thread. | 2017-08-17 00:41:59 FXCM Live Trading (Standard) - DTC | Sending Encoding Request to server | 2017-08-17 00:41:59 FXCM Live Trading (Standard) - DTC | Setting DTC encoding to Binary VLS | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Sending logon request message. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Received logon response. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Server Name: SC DTC Server. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Server protocol version: 7. Client protocol version: 7 | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Successfully connected. Connected to SC DTC Protocol server. Service=fxcm. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Trading is supported. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Order cancel and replace is supported. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | OCO Orders supported. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Bracket Orders supported. | 2017-08-17 00:42:00 FXCM Live Trading (Standard) - DTC | Connected to data and trading server. | 2017-08-17 00:42:00 Using Bid/Ask average for last trade price for US30 | 2017-08-17 00:42:00 FXCM FIX Trading | Starting real-time market data updates for: US30. ID: 1 | 2017-08-17 00:42:00 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-17 00:42:00 FXCM FIX Trading | Requesting security definition data for: US30. ID: 1 | 2017-08-17 00:42:00 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2017-08-17 00:42:00 DTC Client (48) | Creating socket. | 2017-08-17 00:42:00 DTC Client (48) | Connecting to IP: 204.15.192.106. | 2017-08-17 00:42:00 Delaying start of download for US30 | 2017-08-17 00:42:00 HD Request # 16 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2017-08-17 00:42:10 HD Request # 16 | Download start date-time: 2017-08-16 15:38:45.000 | 2017-08-17 00:42:10 HD Request # 16 | Using server: ds5.sierracharts.com port 10149 | 2017-08-17 00:42:10 Socket (49) | Creating socket. | 2017-08-17 00:42:10 Socket (49) | Connecting to IP: 204.15.192.106. | 2017-08-17 00:42:10 DTC Client (48) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 00:42:21 * DTC Client (48) | Initiating close of socket by core. | 2017-08-17 00:42:21 DTC Client (48) | Closed. | 2017-08-17 00:42:21 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 00:42:21 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 00:42:21 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 00:42:23 DTC Client (50) | Creating socket. | 2017-08-17 00:42:23 DTC Client (50) | Connecting to IP: 204.15.192.106. | 2017-08-17 00:42:23 Socket (49) | Initiating close of socket by core. | 2017-08-17 00:42:30 HD Request # 16 | Error downloading historical Intraday data for US30. Timeout error connecting to server. | 2017-08-17 00:42:30 Socket (49) | Closed. | 2017-08-17 00:42:30 Historical data download thread signaled to stop. | 2017-08-17 00:42:30 HD Request # 16 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 | 2017-08-17 00:42:30 HD Request # 17 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2017-08-17 00:42:30 HD Request # 17 | Download start date-time: 2017-08-16 15:38:45.000 | 2017-08-17 00:42:30 HD Request # 17 | Using server: ds5.sierracharts.com port 10150 | 2017-08-17 00:42:30 Socket (51) | Creating socket. | 2017-08-17 00:42:30 Socket (51) | Connecting to IP: 204.15.192.106. | 2017-08-17 00:42:30 DTC Client (50) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 00:42:44 * DTC Client (50) | Initiating close of socket by core. | 2017-08-17 00:42:44 DTC Client (50) | Closed. | 2017-08-17 00:42:44 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 00:42:44 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 00:42:44 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 00:42:46 DTC Client (52) | Creating socket. | 2017-08-17 00:42:46 DTC Client (52) | Connecting to IP: 204.15.192.106. | 2017-08-17 00:42:46 Socket (51) | Initiating close of socket by core. | 2017-08-17 00:42:50 HD Request # 17 | Error downloading historical Intraday data for US30. Timeout error connecting to server. | 2017-08-17 00:42:50 Socket (51) | Closed. | 2017-08-17 00:42:50 Historical data download thread signaled to stop. | 2017-08-17 00:42:50 HD Request # 17 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 | 2017-08-17 00:42:50 HD Request # 18 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2017-08-17 00:42:50 HD Request # 18 | Download start date-time: 2017-08-16 15:38:45.000 | 2017-08-17 00:42:50 HD Request # 18 | Using server: ds5.sierracharts.com port 10149 | 2017-08-17 00:42:50 Socket (53) | Creating socket. | 2017-08-17 00:42:50 Socket (53) | Connecting to IP: 204.15.192.106. | 2017-08-17 00:42:50 DTC Client (52) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 00:43:07 * DTC Client (52) | Initiating close of socket by core. | 2017-08-17 00:43:07 DTC Client (52) | Closed. | 2017-08-17 00:43:07 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 00:43:07 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 00:43:07 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-17 00:43:09 DTC Client (54) | Creating socket. | 2017-08-17 00:43:09 DTC Client (54) | Connecting to IP: 204.15.192.106. | 2017-08-17 00:43:09 Socket (53) | Initiating close of socket by core. | 2017-08-17 00:43:10 Socket (53) | Closed. | 2017-08-17 00:43:10 HD Request # 18 | Error downloading historical Intraday data for US30. Timeout error connecting to server. | 2017-08-17 00:43:10 Historical data download thread signaled to stop. | 2017-08-17 00:43:10 HD Request # 18 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 | 2017-08-17 00:43:10 HD Request # 18 | Intraday download COMPLETE for US30. Completion time: 20s. Unique request ID: 7 | 2017-08-17 00:43:10 Removed historical data download ID 7 | 2017-08-17 00:43:10 Real-time Intraday chart data file updates started for US30 | 2017-08-17 00:43:10 Intraday chart data file opened for US30 | 2017-08-17 00:43:10 |