Support Board
Date/Time: Sun, 24 Nov 2024 06:05:04 +0000
Post From: Problems with connectioning with CTS FIX again!!
| [2013-09-06 17:54:36] |
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We have sent a detailed message to both CTS and Top Step Trader about this issue. Please be assured, we will work with CTS to resolve the problem. We do believe the problem is on the CTS side. We have heard from them and they say they are looking into it now. These are the instructions to follow if anyone has difficulties with versions beyond 997 when using CTS: For now we recommend using version 997 of Sierra Chart which uses the T4 API: http://www.sierrachart.com/downloads/997SierraChartSetup.exe We recommend installing this into another folder on your system like [Drive:]\SierraChart2. If you are using existing Chartbooks after going back to version 997, you will need to use a backup Chartbook. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html The symbols that version 997 and earlier use for CTS are different. You can find the symbols through File >> Find Symbol. To make sure you have only the Symbols relevant to the version being used, we recommend selecting Global Settings >> Symbol Settings. Press the Full Reset button. Wait for the symbol list to fill and then press OK. You can update the symbols of existing charts by following the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-11 14:09:50
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