Support Board
Date/Time: Wed, 15 Jan 2025 15:41:26 +0000
Post From: No data connection
| [2017-07-26 14:58:13] |
| Camila - Posts: 21 |
|
Good morning, I have not been able today to connect to the data and see my updated charts. I already downloaded the last version and have no payment problems. This is todays log. Thanks for your help ---------------------- Reading Internal Order ID file. | 2017-07-26 10:39:15 Reading Trade Orders file. | 2017-07-26 10:39:15 Reading Trade Positions file. | 2017-07-26 10:39:15 Listening on UDP port 22903. | 2017-07-26 10:39:15 Software version: 1589 | 2017-07-26 10:39:15 Usage end date: 2018-04-19 | 2017-07-26 10:39:15 Enabled for: Advanced Features. | 2017-07-26 10:39:15 Enabled for: Advanced Features 2. | 2017-07-26 10:39:15 Enabled for: Sierra Chart Historical Data Service. | 2017-07-26 10:39:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-26 10:39:15 Current selected Data/Trading service: GAIN Capital/OEC | 2017-07-26 10:39:15 Chart Update Interval: 500 | 2017-07-26 10:39:15 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-07-26 10:39:15 2017-07-26 08:39:18 Local computer time | 2017-07-26 10:39:15 2017-07-26 14:39:18 Local computer time in UTC | 2017-07-26 10:39:15 2017-07-26 10:39:18 Local computer time in SC Time Zone | 2017-07-26 10:39:15 2017-07-26 14:39:20 Server time in UTC | 2017-07-26 10:39:15 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-07-26 10:39:15 Program path: C:\SierraChart2\ | 2017-07-26 10:39:15 Data Files path: C:\SierraChart2\Data\ | 2017-07-26 10:39:15 OS Version Number: 6.3 | 2017-07-26 10:39:15 Locale Setting: C | 2017-07-26 10:39:15 Checking for new symbol settings for service code oec | 2017-07-26 10:39:15 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-07-26 10:39:15 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-07-26 10:39:15 Requesting symbol settings for service code oec. Overwrite = on. | 2017-07-26 10:39:15 Symbol settings received. | 2017-07-26 10:39:19 Processed 1127 symbol settings. | 2017-07-26 10:39:19 Files to Open on Start up | Opening file: Market Profile MCP.cht | 2017-07-26 10:39:21 ESU7 [CBV] #2 | Reloading chart. | 2017-07-26 10:39:21 ESU7 [CBV] #3 | Reloading chart. | 2017-07-26 10:39:21 ESU7 [CBV] #3 | Error while getting daily open price with date 2013-09-23 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:21 ESU7 [CBV] #3 | Error while getting daily open price with date 2013-12-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:21 ESU7 5 Min #5 | Reloading chart. | 2017-07-26 10:39:21 ESU7 1.50 Range #6 | Reloading chart. | 2017-07-26 10:39:21 ESU7 [CBV] 1 Day #4 | Reloading chart. | 2017-07-26 10:39:21 ESU7 Renko 2t #7 | Reloading chart. | 2017-07-26 10:39:21 ESU7 [CBV] #9 | Reloading chart. | 2017-07-26 10:39:21 ESU7 10 Min #1 | Reloading chart. | 2017-07-26 10:39:21 ESU7 Renko 4t #8 | Reloading chart. | 2017-07-26 10:39:21 ESU7 10 Trades #10 | Reloading chart. | 2017-07-26 10:39:21 ESU7 1 Day #11 | Reloading chart. | 2017-07-26 10:39:21 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-07-26 10:39:21 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-07-26 10:39:21 ESU7 5 Min #12 | Reloading chart. | 2017-07-26 10:39:21 ESU7 0.50 Range #13 | Reloading chart. | 2017-07-26 10:39:21 ESU7 5 Min #15 | Reloading chart. | 2017-07-26 10:39:21 ESU7 #14 | Reloading chart. | 2017-07-26 10:39:21 Files to Open on Start up | Opening file: Charts MWD.cht | 2017-07-26 10:39:21 ESU7 [CV] Monthly #3 | Reloading chart. | 2017-07-26 10:39:21 ESU7 [CBV] Weekly #4 | Reloading chart. | 2017-07-26 10:39:21 ESU7 [C] 1 Day #5 | Reloading chart. | 2017-07-26 10:39:21 ESH7 [CB] Yearly #6 | Reloading chart. | 2017-07-26 10:39:21 ESH7 [CB] Yearly #6 | Performing historical Daily data download for symbol ESH7 starting at last date in file. | 2017-07-26 10:39:21 ESH7 [CB] Yearly #6 | Waiting for historical downloads to complete with the IDs: 1, | 2017-07-26 10:39:21 ESU7 [CV] #7 | Reloading chart. | 2017-07-26 10:39:21 ESU7 [CV] #1 | Reloading chart. | 2017-07-26 10:39:21 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-07-26 10:39:21 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-26 10:39:21 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-07-26 10:39:21 HD Request # 2 | Downloading Historical Daily chart data for ESH7. Starting date: 2017-03-16. Service: oec | 2017-07-26 10:39:21 HD Request # 2 | Requesting historical Daily data for ESH17 starting at 2017-03-15 | 2017-07-26 10:39:21 HTTP connection to ds01.ddfplus.com:80 (5) | Creating socket. | 2017-07-26 10:39:21 HTTP connection to ds01.ddfplus.com:80 (5) | Connecting to IP: 8.18.161.123. | 2017-07-26 10:39:21 HD Request # 2 | Receiving historical Daily data for ESH7 starting at 2017-03-16 | 2017-07-26 10:39:21 HD Request # 2 | Writing historical Daily data to the file ESH7.dly | 2017-07-26 10:39:21 HD Request # 2 | Received 3 records from 2017-03-16 00:00:00 to 2017-03-17 00:00:00 (2.0 days) and wrote 2 records for ESH7 | 2017-07-26 10:39:21 HD Request # 2 | Daily download COMPLETE for ESH7. Completion time: 0s. Unique request ID: 1 | 2017-07-26 10:39:21 Removed historical data download ID 1 | 2017-07-26 10:39:21 Intraday data recording state for symbol ESU7 is set to download 'Pending'. | 2017-07-26 10:39:37 HD Request # 3 | Downloading Intraday chart data for ESU7 to the file ESU7.scid. Service: oec | 2017-07-26 10:39:37 HD Request # 3 | Download start date-time: 2017-07-25 22:27:03.000 | 2017-07-26 10:39:37 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-07-26 10:39:37 HD Request # 4 | Downloading Historical Daily chart data for ESU7. Starting date: 2017-07-25. Service: oec | 2017-07-26 10:39:37 HD Request # 4 | Requesting historical Daily data for ESU17 starting at 2017-07-24 | 2017-07-26 10:39:37 HD Request # 4 | Receiving historical Daily data for ESU7 starting at 2017-07-25 | 2017-07-26 10:39:37 HD Request # 4 | Writing historical Daily data to the file ESU7.dly | 2017-07-26 10:39:37 HD Request # 4 | Received 3 records from 2017-07-25 00:00:00 to 2017-07-26 00:00:00 (2.0 days) and wrote 2 records for ESU7 | 2017-07-26 10:39:37 HD Request # 4 | Daily download COMPLETE for ESU7. Completion time: 1s. Unique request ID: 3 | 2017-07-26 10:39:37 Removed historical data download ID 3 | 2017-07-26 10:39:37 Socket (6) | Creating socket. | 2017-07-26 10:39:37 Socket (6) | Connecting to IP: 192.81.56.146. | 2017-07-26 10:39:37 ESU7 [CV] Monthly #3 | Reloading chart. | 2017-07-26 10:39:37 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-07-26 10:39:37 HD Request # 3 | Sending historical data logon request message. | 2017-07-26 10:39:37 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-07-25 22:27:03. Record interval: 0. Symbol: ESU7 | 2017-07-26 10:39:37 HD Request # 3 | Decompressing data. | 2017-07-26 10:39:37 HD Request # 3 | Receiving Intraday data for ESU7 starting at 2017-07-25 22:27:03 | 2017-07-26 10:39:37 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-07-25 22:27:22 | 2017-07-26 10:39:37 Socket (6) | Initiating close of socket by core. | 2017-07-26 10:39:37 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-07-26 10:39:37 Socket (6) | Socket gracefully closed by remote side. | 2017-07-26 10:39:37 Socket (6) | Closed. | 2017-07-26 10:39:37 HD Request # 3 | Historical data for ESU7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-07-26 10:39:37 Historical data download thread signaled to stop. | 2017-07-26 10:39:37 HD Request # 3 | Received 162 records from 2017-07-25 22:27:03 to 2017-07-25 22:39:31 (12.5 minutes) and wrote 161 records for ESU7 | 2017-07-26 10:39:37 HD Request # 3 | Intraday download COMPLETE for ESU7. Completion time: 2s. Unique request ID: 2 | 2017-07-26 10:39:37 Removed historical data download ID 2 | 2017-07-26 10:39:37 ESU7 [CBV] Weekly #4 | Reloading chart. | 2017-07-26 10:39:37 ESH7 [CB] Yearly #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-07-26 10:39:37 ESH7 [CB] Yearly #6 | Reloading chart. | 2017-07-26 10:39:37 ESH7 [CB] Yearly #6 | Error while getting daily open price with date 2013-09-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:37 ESH7 [CB] Yearly #6 | Error while getting daily open price with date 2013-12-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:37 ESU7 [CV] #7 | Reloading chart. | 2017-07-26 10:39:37 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-07-26 10:39:37 GAIN Capital FIX Trading socket (7) | Creating socket. Using TLS 1.2. | 2017-07-26 10:39:37 GAIN Capital FIX Trading socket (7) | Connecting to IP: 64.94.37.222. | 2017-07-26 10:39:37 ESU7 [CBV] #3 | Reloading chart. | 2017-07-26 10:39:42 ESU7 [CBV] #3 | Error while getting daily open price with date 2013-09-23 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:42 ESU7 [CBV] #3 | Error while getting daily open price with date 2013-12-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:42 ESH7 [CB] Yearly #6 | Reloading chart. | 2017-07-26 10:39:42 ESH7 [CB] Yearly #6 | Error while getting daily open price with date 2013-09-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:42 ESH7 [CB] Yearly #6 | Error while getting daily open price with date 2013-12-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:42 GAIN Capital FIX Trading: Sending the Logon message. | 2017-07-26 10:39:48 HD Request # 5 | Downloading Historical Daily chart data for ESH7. Starting date: 2017-03-16. Service: oec | 2017-07-26 10:39:48 HD Request # 5 | Requesting historical Daily data for ESH17 starting at 2017-03-15 | 2017-07-26 10:39:48 HD Request # 5 | Receiving historical Daily data for ESH7 starting at 2017-03-16 | 2017-07-26 10:39:48 HD Request # 5 | Writing historical Daily data to the file ESH7.dly | 2017-07-26 10:39:48 HD Request # 5 | Received 3 records from 2017-03-16 00:00:00 to 2017-03-17 00:00:00 (2.0 days) and wrote 2 records for ESH7 | 2017-07-26 10:39:48 HD Request # 5 | Daily download COMPLETE for ESH7. Completion time: 0s. Unique request ID: 4 | 2017-07-26 10:39:48 Removed historical data download ID 4 | 2017-07-26 10:39:48 GAIN Capital FIX Trading | Connected to trading server. | 2017-07-26 10:39:48 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-07-26 10:39:48 GAIN Capital FAST Data socket (8) | Creating socket. | 2017-07-26 10:39:48 GAIN Capital FAST Data socket (8) | Connecting to IP: 64.94.37.222. | 2017-07-26 10:39:48 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2017-07-26 10:39:48 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2017-07-26 10:39:48 GAIN Capital FIX Trading socket (7) | Initiating close of socket by core. | 2017-07-26 10:39:48 GAIN Capital FIX Trading socket (7) | Write in progress. Shutdown being delayed. | 2017-07-26 10:39:48 GAIN Capital FAST Data socket (8) | Initiating close of socket by core. | 2017-07-26 10:39:48 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2017-07-26 10:39:48 GAIN Capital FAST Data socket (8) | Closed. | 2017-07-26 10:39:48 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-07-26 10:39:48 GAIN Capital/OEC | Disconnected. | 2017-07-26 10:39:48 GAIN Capital/OEC | Disconnected from the trading server. | 2017-07-26 10:39:48 ESH7 [CB] Yearly #6 | Reloading chart. | 2017-07-26 10:39:49 GAIN Capital FIX Trading socket (7) | Socket gracefully closed by remote side. | 2017-07-26 10:39:49 GAIN Capital FIX Trading socket (7) | Write has completed. Shutdown being performed. | 2017-07-26 10:39:49 GAIN Capital FIX Trading socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-26 10:39:49 GAIN Capital FIX Trading socket (7) | Closed. | 2017-07-26 10:39:49 ESH7 [CB] Yearly #6 | Error while getting daily open price with date 2013-09-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:49 ESH7 [CB] Yearly #6 | Error while getting daily open price with date 2013-12-15 from file. C:\SierraChart2\Data\ESZ13.dly. Error: Date not found | 2017-07-26 10:39:49 ESU7 1.50 Range #6 | Reloading chart. | 2017-07-26 10:40:16 ESU7 0.50 Range #13 | Reloading chart. | 2017-07-26 10:40:19 HTTP connection to ds01.ddfplus.com:80 (5) | Socket gracefully closed by remote side. | 2017-07-26 10:40:54 HTTP connection to ds01.ddfplus.com:80 (5) | Received socket Close event | 2017-07-26 10:40:54 HTTP connection to ds01.ddfplus.com:80 (5) | Initiating close of socket by core. | 2017-07-26 10:40:54 HTTP connection to ds01.ddfplus.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-26 10:40:54 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. | 2017-07-26 10:40:54 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-07-26 10:41:48 GAIN Capital FIX Trading socket (9) | Creating socket. Using TLS 1.2. | 2017-07-26 10:41:48 GAIN Capital FIX Trading socket (9) | Connecting to IP: 64.94.37.222. | 2017-07-26 10:41:48 GAIN Capital FIX Trading: Sending the Logon message. | 2017-07-26 10:41:48 GAIN Capital FIX Trading | Connected to trading server. | 2017-07-26 10:41:48 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-07-26 10:41:48 GAIN Capital FAST Data socket (10) | Creating socket. | 2017-07-26 10:41:48 GAIN Capital FAST Data socket (10) | Connecting to IP: 64.94.37.222. | 2017-07-26 10:41:48 GAIN Capital FAST Data: Sending the Hello message. | 2017-07-26 10:41:48 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2017-07-26 10:41:48 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2017-07-26 10:41:48 GAIN Capital FIX Trading socket (9) | Initiating close of socket by core. | 2017-07-26 10:41:48 GAIN Capital FIX Trading socket (9) | Write in progress. Shutdown being delayed. | 2017-07-26 10:41:48 GAIN Capital FAST Data: Sending a Logout message. | 2017-07-26 10:41:48 GAIN Capital/OEC | Disconnected. | 2017-07-26 10:41:48 GAIN Capital/OEC | Disconnected from the trading server. | 2017-07-26 10:41:48 GAIN Capital FAST Data: Sending the Logon message. | 2017-07-26 10:41:48 GAIN Capital FIX Trading socket (9) | Socket gracefully closed by remote side. | 2017-07-26 10:41:49 GAIN Capital FIX Trading socket (9) | Write has completed. Shutdown being performed. | 2017-07-26 10:41:49 GAIN Capital FIX Trading socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-26 10:41:49 GAIN Capital FIX Trading socket (9) | Closed. | 2017-07-26 10:41:49 GAIN Capital FAST Data socket (10) | Socket gracefully closed by remote side. | 2017-07-26 10:41:49 GAIN Capital FAST Data socket (10) | Initiating close of socket by core. | 2017-07-26 10:41:49 GAIN Capital FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2017-07-26 10:41:49 GAIN Capital FAST Data socket (10) | Received socket Close event | 2017-07-26 10:41:49 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-07-26 10:41:49 GAIN Capital FAST Data socket (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-26 10:41:49 GAIN Capital FAST Data socket (10) | Closed. | 2017-07-26 10:41:49 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Creating socket. Using TLS 1.2. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Connecting to IP: 64.94.37.222. | 2017-07-26 10:46:25 GAIN Capital FIX Trading: Sending the Logon message. | 2017-07-26 10:46:25 GAIN Capital FIX Trading | Connected to trading server. | 2017-07-26 10:46:25 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-07-26 10:46:25 GAIN Capital FAST Data socket (13) | Creating socket. | 2017-07-26 10:46:25 GAIN Capital FAST Data socket (13) | Connecting to IP: 64.94.37.222. | 2017-07-26 10:46:25 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2017-07-26 10:46:25 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Initiating close of socket by core. | 2017-07-26 10:46:25 GAIN Capital FAST Data socket (13) | Initiating close of socket by core. | 2017-07-26 10:46:25 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Write in progress. Shutdown being delayed. | 2017-07-26 10:46:25 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-07-26 10:46:25 GAIN Capital FAST Data socket (13) | Closed. | 2017-07-26 10:46:25 GAIN Capital/OEC | Disconnected. | 2017-07-26 10:46:25 GAIN Capital/OEC | Disconnected from the trading server. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Socket gracefully closed by remote side. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Write has completed. Shutdown being performed. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-26 10:46:25 GAIN Capital FIX Trading socket (12) | Closed. | 2017-07-26 10:46:25 |