Support Board
Date/Time: Wed, 15 Jan 2025 20:49:54 +0000
Post From: Cancelation
| [2017-07-24 19:23:28] |
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We know what the problem is. We are thinking of a solution. We have to determine how to route the options symbols request in the case of when a user is using the Sierra Chart Exchange Data Feed. Also, we performed a Full Reset of the Symbol Settings on your side. This should not be a problem unless you have set some custom settings like a Round Turn commission or Session Times. If so, there is a backup file that can be easily restored. Just let us know if you want us to do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |