Support Board
Date/Time: Thu, 23 Jan 2025 19:01:37 +0000
Post From: Faulty Data Received From Interactive Brokers.
| [2017-07-23 13:59:47] |
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We waited about 20 minutes for you to accept the connection and you never did and then we decided to close team viewer. This there is no mistake about this.
For the record, we now know what the problem was. Although there are cases where the person receiving a remote assistance connection with Team Viewer has to accept the connection based upon the team viewer configuration. This is not the case, when using the Sierra Chart Team Viewer remote assistance program on the user side. No acceptance is required by the user.When we connected, team viewer on our side was displaying a message indicating that it was configuring some display properties or something like that. But the connection to your side was never succeeding and we had thought you were not accepting the connection. We noticed this again when connecting to another user a couple of days ago. We think it has something to do with the particular operating system we were connecting from which was Windows Server 2012. Also apparently from your log, we had waited up to 50 minutes. Our perception it was more like 20 to 30 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-23 14:01:13
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