Support Board
Date/Time: Wed, 15 Jan 2025 17:59:16 +0000
Post From: not updating
| [2017-07-10 17:08:22] |
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I do not understand why a senior tech is not looking into this and solving the problem with all the message log shown. here is todays
There is nothing for us to solve here. The Interactive Brokers system is very complicated. We do not know exactly what the symbol should be. Interactive Brokers will know best. And we also do not know whether you are following the instructions we have provided.For example, did you do this?: It is necessary to specify the "/" separator character in Trader Workstation which is used for the primary exchange. Refer to the following screenshot. Here is the relevant documentation: https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock These are the relevant messages: Symbol Error - GDXJ-stk-smrt/arca is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2017-07-10 09:56:38
Symbol Error - GDXJ-stk-smrt/arca is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2017-07-10 09:56:38 HD Request # 43 | Message from IB: Invalid destination exchange specified. IB Error Code: 200. Request ID: 57. | 2017-07-10 09:56:38 The problem is you have entered the symbol incorrectly. You need to use: GDXJ-STK-SMART/ARCA Everything is documented clearly and we gave you the correct answer from the start. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-10 17:09:28
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