Support Board
Date/Time: Wed, 15 Jan 2025 17:52:48 +0000
Post From: SC disconnected from CTS and open order disappeared
| [2017-07-07 14:38:21] |
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When you say an order disappeared do you mean a Position? CTS FIX socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-07-07 03:02:00
This is the reason for the problem but this is just due to some general connectivity issue that we have no control over.CTS FIX socket (5) | Initiating close of socket by core. | 2017-07-07 03:02:00 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2017-07-07 03:02:00 Connection to the external service has been lost. | 2017-07-07 03:02:00 I cannot user "CTS Trading Dorman" Data/Trade Services setting, because there are no input fields for entering username/password. https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |