Support Board
Date/Time: Wed, 15 Jan 2025 17:53:56 +0000
Post From: urgent: no depth for some contracts
| [2017-07-07 14:07:16] |
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We apologize for the delay. We were quite busy yesterday, and one of the reasons was we were working on that LIFFE issue and implementing the ability to easily fill in any missing historical data which has now been done. Also, we wanted to confirm what is required for the connection. This is the relevant message: CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2017-07-06 21:56:14 * So you need to contact your broker and have them enable on your CQG account the Sierra Chart Connection Mode with the SierraChartData private label. This is documented here: CQG Trading Platform Service: CQG Account Requirements Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-07 14:08:06
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