Support Board
Date/Time: Wed, 15 Jan 2025 15:37:55 +0000
Post From: Chart not showing correct feed on charts using Gain
| [2017-06-29 18:24:03] |
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We apologize for the delay with this. Also, do not post any further information. One chart image, and one issue report is enough. Additional postings only take more of our time. We do not see any problem on our server with the data feed for this symbol from Gain Capital. There was a minor issue with a slight inconsistency with recorded bid/ask updates, between our servers and we fixed that. But that is completely irrelevant to the issue. We are seeing a problem on your side. That is clear. The data is incorrectly time stamped causing unusual problems. And it looks like the update frequency is different. Tell us your Gain Capital username or account number through an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets We will let them know about this, and see what they can do. For now, right-click before those incorrect chart bars and select Delete and Download Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |