Support Board
Date/Time: Thu, 23 Jan 2025 19:03:56 +0000
Post From: Faulty Data Received From Interactive Brokers.
| [2017-06-28 16:05:26] |
| User972044 - Posts: 154 |
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We waited about 20 minutes for you to accept the connection and you never did and then we decided to close team viewer. This there is no mistake about.
As soon as I saw your reply wanting to remotely assist me, I went to Help - Accept Remote Assistance right away to obtain user ID and password and then I had to scramble to create ticket in the Account Support and here to give you the user ID and password in Teamviewer. And once I gave you the User ID and password, you connected after about 5 minutes. But once you got connected, you did not do ANYTHING; there was NO movement on my PC from you, no cursor moving, no examining the Sierra Charts, no nothing. I have used Teamviewer, I know how it works. You were connected to my PC or almost 30 minutes and didn't do anything on my PC and during the meantime, I tried to chat with you, I replied to this ticket and the Account Support ticket asking if you needed me to do something: I see you are connected but nothing is happening. Is there something you need me to do? [2] 2017-06-28 05:05:02 UTC | By : | Status : Open
I see you are connected but nothing is happening on my computer. Are you checking right now? Is there something that you need me to do? If you were actively looking at my Sierra Charts, WHY would I leave these replies here and in Account Support asking you what's going on? I am just trying to get issues resolved and nothing else. Afterwards, you just disconnected Teamviewer with a reply here stating it was getting too late and you want to do this tomorrow. Maybe you don't know how to use Teamviewer, maybe there was a connection problem that after you got connected, you couldn't do anything on my PC although people connect to my PC all the time and this never happens, maybe after you got connected to my PC and had to do something else and didn't get a chance to take a look at my PC, that I understand but to say I never accepted your connection is NOT correct and that was NOT true. Date Time Of Last Edit: 2017-06-28 20:52:45
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