Support Board
Date/Time: Thu, 23 Jan 2025 18:57:29 +0000
Post From: Faulty Data Received From Interactive Brokers.
| [2017-06-28 08:15:12] |
| User972044 - Posts: 154 |
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I have found out what was the issue. For some very strange reason, all of sudden the Timezone info. in the "Date/Trade Service settings" was changed on your server to "UTC - 0" which is NOT the correct timezone for me and as a result, all my session times were all wrong. Since it was only changed on your server for some reason, even though my local Sierra Charts software had the correct timezone, the charts were not downloading all the price data from either Sierra Charts Historical Data Service or Interactive Brokers for the trading session for my timezone; the bars were shifted forward for 4 hours, as a result, Sierra Charts was putting price data that only happened at 11:30 AM my time at the 15:30 PM bar so my charts did not download all the price data for the rest of the day. I only discovered this problem when I deleted all of my previous charts and opened up a brand new chart for the same symbol and that's when I discovered the wrong timezone in the "Data/Trade Service Settings" and the wrong sessions. I have adjusted the timezone and the session times now and all the charts are correct so please ensure it is not changed on the server. I had to delete all the charts before and then add all my indicators one by one onto the new chart and all the chart settings because I didn't get a chance to save them. It took me a lot of time to reconfigure all the charts. Anyway, I will monitor this issue for now and will let you know if this problem recurs or if I need further help. Thank you. P.S. I even tried to set system date-time from server from the "Global Settings" menu, I received an error that states "Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client.". Please see the screenshot attached. Date Time Of Last Edit: 2017-06-28 08:43:23
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 Error_Log_NotAbletoReceiveDate-time.txt - Attached On 2017-06-28 08:43:19 UTC - Size: 832 B - 436 views |