Support Board
Date/Time: Wed, 15 Jan 2025 09:22:08 +0000
Post From: How to trade a different security from chart
| [2017-06-12 03:18:16] |
| User972044 - Posts: 154 |
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And please post our comments in 100,000 places on the Internet, to expose the "rude" support that we offer.
Well I have NEVER posted any of our discussion on the Internet. Even though I have read comments in forums criticizing how Sierra Charts' technical support can be rude and curt I have never thought so (well not until this current post). I do notice however a difference in the quality of answers given usually with the less knowledgeable of your personnel giving the less polite answers and the more knowledgeable that support personnel is, the politer his/her answer is but that is expected. Also I have been reading the documentation on Manual Looping, do I ALWAYS have to use a for loop to manually filling the Subgraphy[][] and the sc.BaseData[][] elements every single time when a new bar with new market data is added to the chart? If so, then this manual looping is highly inefficient and how is it different from sc.autoloop = 1 which seems to be doing exactly the same thing? And where do I put this for loop in the codes? In the beginning or during the if (sc.GetBarHasClosedStatus() == BHCS_BAR_HAS_CLOSED) {} block? Can I still use if (sc.GetBarHasClosedStatus() == BHCS_BAR_HAS_CLOSED){} with the for loop? It's not mentioned in the documentation nor can I find it in any of the sample codes that you provided.
Still quite puzzled why all my programs that worked for a whole year last year all of sudden don't work anymore in the new version. My last question: Is there anyway that I can revert my Sierra Charts to the old 1394 version or 1447 version?
Thanks for your help. Anybody who visits this thread would agree with me that these are legitimate questions that any users would have and as you can notice I have thanked you in advance for helping me. And if you read my post closely, I am NOT mentioning anything about sc.Index although I have used sc.Index successfully with manual looping all last year. But I am trying to ask you about (sc.GetBarHasClosedStatus() == BHCS_BAR_HAS_CLOSED) {} block which is not mentioned at all in the documentation for Manual Looping. And also I am trying to find out where to place this for loop, in the beginning of the codes or within the (sc.GetBarHasClosedStatus() == BHCS_BAR_HAS_CLOSED) {} block because again, it is not stated anywhere in the documentation either nor did you provide any sample codes and since I don't have any additional usage credit anymore, I can't create small test codes anymore to learn how manual looping with the new version works. And also you did not include any explanation as to how sc.Index, sc.CurrentIndex and sc.UpdateStartIndex differ. Your documentation states they all start with the same value and then they become different. How do they become different? Can you use a diagram perhaps to illustrate how they become different in the various stages when study functions are called, when the charts are updated with new data? I am not trying to be difficult but I am really trying to get things resolved so I can continue to subscribe to Sierra Charts as I have stated earlier: If I can't have these issues resolved then I won't be able to add additional usage credit as I cannot pay for a software that's not working for me anymore especially when the subscription price has gone up. I am sure you understand. Thank you for your time and help.
Like I said, I am trying to get these issues resolved as quickly as I can so I can start subscribing to Sierra Charts again but asking me to pay money for a whole month when knowing I won't be able to use the software is a bit unfair. If you don't know the answers to these questions, can you please ask your more knowledgeable colleague(s) to answer them please? Nothing personal, this is just business. I don't mind waiting. It's just that the more I wait, the more delay you will be in getting my money. Date Time Of Last Edit: 2017-06-12 04:09:55
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