Support Board
Date/Time: Wed, 15 Jan 2025 10:07:52 +0000
Post From: Disconnect/reload every couple of minutes
| [2017-06-09 15:56:30] |
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This Message Log shows connections to both Gain Capital and CTS. To avoid confusion, when you switch to a different service, clear the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log These are the relevant messages: CTS FIX socket (1762) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-06-09 09:01:19 *
CTS FIX socket (1762) | Socket gracefully closed by remote side. | 2017-06-09 09:01:19 CTS FIX socket (1762) | Received socket Close event | 2017-06-09 09:01:19 CTS FIX socket (1762) | Initiating close of socket by core. | 2017-06-09 09:01:19 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2017-06-09 09:01:19 CTS FIX socket (1762) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-09 09:01:19 CTS FIX socket (1762) | Closed. | 2017-06-09 09:01:19 Connection to the external service has been lost. | 2017-06-09 09:01:19 CTS T4 FIX | Disconnected. | 2017-06-09 09:01:19 There is some connectivity problem. This is unusual to see this frequent of a problem though. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |