Support Board
Date/Time: Wed, 15 Jan 2025 06:22:32 +0000
Post From: Disconnects in SC with a Rithmic feed.
| [2017-06-01 02:42:23] |
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These are the relevant messages: Rithmic Trading | Message from server: Server Alert: Trading System Connection - Heartbeat has been quiet for 40.955 seconds. | 2017-05-31 11:16:02 Rithmic Trading | Message from server: Deleting API object. | 2017-05-31 11:16:02 Rithmic Trading | Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 40.958 seconds. | 2017-05-31 11:16:02 This is due to an Internet connectivity issue which can be anywhere. Also the long time to reconnect to Rithmic has to do with the Rithmic API. You will not have this problem with any other Trading service other than TransAct. Have a look at using CTS: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel The log file can be accessed with this path: [Sierra Chart installation folder]\Rim\Rithmic.log.000 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |