Support Board
Date/Time: Wed, 15 Jan 2025 05:29:37 +0000
Post From: Download
| [2017-05-24 03:09:47] |
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The relevant information is in bold: HD Request # 7 | Disabling Intraday chart updating for symbol during historical data download. | 2017-05-22 21:23:37 HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2017-05-22 21:23:37 Socket (17) | Creating socket. | 2017-05-22 21:23:37 Socket (17) | Connecting to IP: 65.182.172.42. | 2017-05-22 21:23:37 HD Request # 7 | Setting DTC encoding to Binary VLS | 2017-05-22 21:23:38 HD Request # 7 | Sending historical data logon request message. | 2017-05-22 21:23:38 HD Request # 7 | Requesting Intraday data. Start date-time: 2016-11-28 13:41:59. Record interval: 0. Symbol: GER30 | 2017-05-22 21:23:38 HD Request # 7 | Decompressing data. | 2017-05-22 21:23:39 HD Request # 7 | Receiving Intraday data for GER30 starting at 2016-11-28 13:41:59 | 2017-05-22 21:23:40 HD Request # 7 | Truncating file to starting date-time of 2016-11-28 13:41:59 | 2017-05-22 21:23:40 HD Request # 7 | Timestamp of first Intraday data file record written: 2016-11-28 13:41:59 | 2017-05-22 21:23:40 Socket (17) | Socket gracefully closed by remote side. | 2017-05-22 21:27:44 Socket (17) | Received socket Close event | 2017-05-22 21:27:44 Try using port 80: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 If that does not help, then you have no other choice but simply to get a virtual server somewhere in North America or Europe. Run Sierra Chart on that server and use a remote desktop connection to that server. You do have a problem somewhere with your Internet connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-24 03:10:31
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