Support Board
Date/Time: Sat, 18 Jan 2025 07:01:55 +0000
Post From: Charting Interactive Brokers Option Symbols in Sierra Chart
[2017-05-15 14:53:59] |
Sierra Chart Engineering - Posts: 104368 |
This is definitely not a pacing violation. This is the relevant message: HD Request # 21 | Requesting 1 Day of data at 30 secs with ending date-time at 2017-05-11 04:24:17 for SPX-OPT-20170515-2400-C-SMART-100-USD. PriceType: TRADES | 2017-05-14 04:34:18
HD Request # 21 | Message from IB: Historical Market Data Service error message:HMDS query returned no data: SPXW 170515C02400000@SMART Trades. IB Error Code: 162. Request ID: 7. | 2017-05-14 04:34:18 You will need to ask Interactive Brokers about the part which is in bold. Not sure why they are not providing data. The other possibility is the option is just not trading. We also notice your computer's clock is off: Local computer UTC time and Server UTC time difference: 381 seconds. | 2017-05-14 04:34:06 For this, refer to help topic 38: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |