Support Board
Date/Time: Tue, 14 Jan 2025 23:00:57 +0000
Post From: Wrong Account on Trade Window & Trading DOM
| [2017-05-12 14:44:56] |
| |
|
We are contacting CTS about this now. There still is a problem with the server connecting to your account. It is an unusual error we have not seen before. We are not sure what account you are seeing, but it could not be anything from the server and must be an old account. At the moment, you are not actually able to access your CTS account for trading. The reason you see FIX in the log line we provided is because that is the connection used on the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |