Support Board
Date/Time: Tue, 14 Jan 2025 23:02:35 +0000
Post From: Wrong Account on Trade Window & Trading DOM
| [2017-05-11 21:55:12] |
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We apologize for the delay with getting to this. We have now checked the log file and this is what we see: CTS T4 FIX | Received trader logon response with CTS username '**'. Text: Login failed: Trader does not have permission to access this application | 2017-05-11 17:42:06 What this means is that you have to do this step: Contact your broker have them allow your CTS trading account to have access to the Application Name: sierrachartonly.
You should have seen the following text: Login failed: Trader does not have permission to access this application in the Trade >> Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |