Support Board
Date/Time: Mon, 13 Jan 2025 11:51:35 +0000
Post From: Sierra restarts a couple times during the day after update
| [2017-04-20 22:04:45] |
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Either there is a problem with the CQG server or a connectivity problem between Sierra Chart and the CQG server. These are the relevant messages: CQG websocket socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-04-20 08:26:01
CQG FIX socket (14) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-04-20 08:26:25 * The first step is to use the CQG Web API only. Set Global Settings >> Data/Trade Service Settings >> Server to CQG Web API. The next step is to consider using CTS as an alternative: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-20 22:05:24
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