Support Board
Date/Time: Mon, 13 Jan 2025 11:38:09 +0000
Post From: Sierra restarts a couple times during the day after update
| [2017-04-20 13:29:32] |
| User268341 - Posts: 15 |
|
Still having trouble with sierra restarting a couple times a day. Is their anything I can do? Reading Internal Order ID file. | 2017-04-20 08:13:37 Reading Trade Orders file. | 2017-04-20 08:13:37 Reading Trade Positions file. | 2017-04-20 08:13:37 Software version: 1531 | 2017-04-20 08:13:37 Uses New Spreadsheets | 2017-04-20 08:13:37 Usage end date: 2017-05-16 | 2017-04-20 08:13:37 Enabled for: Advanced Features. | 2017-04-20 08:13:37 Enabled for: Advanced Features 2. | 2017-04-20 08:13:37 Enabled for: Sierra Chart Historical Data Service. | 2017-04-20 08:13:37 Allow Support for Sierra Chart Data Feeds is disabled. | 2017-04-20 08:13:37 Current selected Data/Trading service: CQG FIX Trading | 2017-04-20 08:13:37 Chart Update Interval: 500 | 2017-04-20 08:13:37 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-20 08:13:37 2017-04-20 08:13:40 Local computer time | 2017-04-20 08:13:37 2017-04-20 13:13:40 Local computer time in UTC | 2017-04-20 08:13:37 2017-04-20 08:13:40 Local computer time in SC Time Zone | 2017-04-20 08:13:37 2017-04-20 13:13:39 Server time in UTC | 2017-04-20 08:13:37 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-04-20 08:13:37 Program path: C:\SierraChart\ | 2017-04-20 08:13:37 Data Files path: C:\SierraChart\Data\ | 2017-04-20 08:13:37 OS Version Number: 6.1 | 2017-04-20 08:13:37 Locale Setting: C | 2017-04-20 08:13:37 Checking for new symbol settings for service code cqg | 2017-04-20 08:13:37 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-04-20 08:13:37 Symbol settings are up-to-date for cqg | 2017-04-20 08:13:41 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-20 08:13:45 CQG FIX socket (4) | Creating socket. Using TLS 1.2. | 2017-04-20 08:13:45 CQG FIX: Sending the Logon message. | 2017-04-20 08:13:45 CQG FIX Trading | Connected to trading server. | 2017-04-20 08:13:45 CQG FIX Trading | Connecting to server api.cqg.com | 2017-04-20 08:13:45 CQG websocket | Connecting to websocket server. | 2017-04-20 08:13:45 CQG FIX | FCM name: Advantage | 2017-04-20 08:13:45 CQG websocket socket (5) | Creating socket. Using TLS 1.2. | 2017-04-20 08:13:45 CQG websocket | Opening websocket. | 2017-04-20 08:13:45 CQG websocket | Sending websocket handshake. | 2017-04-20 08:13:45 CQG websocket | Received websocket handshake acknowledgment. | 2017-04-20 08:13:45 CQG websocket | Web socket state is now open. | 2017-04-20 08:13:45 CQG FIX Trading | Websocket connected. | 2017-04-20 08:13:45 CQG FIX Trading | Sending market data logon message. | 2017-04-20 08:13:45 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-04-20 08:13:46 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-04-20 08:13:46 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-04-20 08:13:46 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-20 08:13:46 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-04-20 08:13:46 CQG FIX Trading | Logon successful. Session Token = GPrr0FttRJs0VFoW4VlsX2RiHGBsmkgZubnseKpvtdw | 2017-04-20 08:13:46 CQG FIX Trading | Connected to data and trading server. | 2017-04-20 08:13:46 F.US.CLEM17 #1 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 5 Min #3 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 Rev. 10t #6 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 1000 Volume #13 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 300 Volume #22 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 500 Volume #23 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 1000 Volume #24 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 60 Volume #30 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 Rev. 6t #35 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 Rev. 6t #34 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 1000 Volume #31 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.05 Range #36 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.02 Range #40 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 200 Volume #14 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 60 Volume #18 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.03 Range #9 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 30 Min #2 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 5 Min #29 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.10 Range #4 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.05 Range #5 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.30 Range #38 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.15 Range #21 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.20 Range #41 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 500 Volume #10 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 300 Volume #42 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.05 Range #19 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 5 Min #11 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.10 Range #16 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 Rev. 10t #37 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.01 Range #39 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.01 Range #15 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.01 Range #28 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.02 Range #27 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.01 Range #12 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.03 Range #20 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.04 Range #8 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.10 Range #25 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.04 Range #26 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.04 Range #32 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 0.10 Range #33 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 1 Min #43 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 15 Min #44 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 60 Min #45 | Reloading chart. | 2017-04-20 08:14:08 F.US.CLEM17 1 Min #7 | Reloading chart. | 2017-04-20 08:14:08 'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.CLE?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-04-20 08:14:12 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEM17. ID: 1 | 2017-04-20 08:14:12 CQG FIX Trading | Sending symbol resolution request for F.US.CLEM17. ID: 622783 | 2017-04-20 08:14:12 CQG FIX Trading | Requesting security definition data for: F.US.CLEM17. ID: 1 | 2017-04-20 08:14:12 HD Request # 2 | Downloading Historical Daily chart data for F.US.CLEM17. Starting date: 2017-04-17. Service: cqg | 2017-04-20 08:14:12 Historical data download counter reset. | 2017-04-20 08:14:12 HD Request # 2 | Requesting historical Daily data for CLM17 starting at 2017-04-16 | 2017-04-20 08:14:12 Intraday data recording state for symbol F.US.CLEM17 is set to download 'Pending'. | 2017-04-20 08:14:12 Delaying start of download for F.US.CLEM17 | 2017-04-20 08:14:12 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEM7. Search Symbol: F.US.CLEM17. Request ID: 622783. Contract ID: 1. | 2017-04-20 08:14:12 CQG FIX Trading | Requesting market data for F.US.CLEM17 | 2017-04-20 08:14:12 HTTP connection to ds01.ddfplus.com:80 (6) | Creating socket. | 2017-04-20 08:14:12 Requesting market depth updates for: F.US.CLEM17 if supported. | 2017-04-20 08:14:12 CQG FIX Trading | Requesting market data including full depth for F.US.CLEM17 | 2017-04-20 08:14:12 HD Request # 2 | Receiving historical Daily data for F.US.CLEM17 starting at 2017-04-17 | 2017-04-20 08:14:12 HD Request # 2 | Writing historical Daily data to the file F.US.CLEM17.dly | 2017-04-20 08:14:12 HD Request # 2 | Received 4 records from 2017-04-17 00:00:00 to 2017-04-20 00:00:00 (4.0 days) and wrote 4 records for F.US.CLEM17 | 2017-04-20 08:14:12 HD Request # 2 | Daily download COMPLETE for F.US.CLEM17. Completion time: 0s. Unique request ID: 1 | 2017-04-20 08:14:12 Removed historical data download ID 1 | 2017-04-20 08:14:12 F.US.CLEM17 #1 | Reloading chart. | 2017-04-20 08:14:12 Delaying start of download for F.US.CLEM17 | 2017-04-20 08:14:13 HD Request # 3 | Downloading Intraday chart data for F.US.CLEM17 to the file F.US.CLEM17.scid. Service: cqg | 2017-04-20 08:14:17 HD Request # 3 | Download start date-time: 2017-04-18 13:37:22.000 | 2017-04-20 08:14:17 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-04-20 08:14:17 Socket (7) | Creating socket. | 2017-04-20 08:14:17 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-04-20 08:14:17 HD Request # 3 | Sending historical data logon request message. | 2017-04-20 08:14:17 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-04-18 13:37:22. Record interval: 0. Symbol: F.US.CLEM17 | 2017-04-20 08:14:17 HD Request # 3 | Decompressing data. | 2017-04-20 08:14:17 HD Request # 3 | Receiving Intraday data for F.US.CLEM17 starting at 2017-04-18 13:37:22 | 2017-04-20 08:14:17 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-04-18 13:37:25 | 2017-04-20 08:14:17 Socket (7) | Initiating close of socket by core. | 2017-04-20 08:14:21 Socket (7) | Shutdown started. Waiting for graceful close. | 2017-04-20 08:14:21 Historical data download thread signaled to stop. | 2017-04-20 08:14:21 HD Request # 3 | Received 498434 records from 2017-04-18 13:37:22 to 2017-04-20 08:14:18 (42.6 hours) and wrote 498431 records for F.US.CLEM17 | 2017-04-20 08:14:21 Added 93 Time and Sales records to Intraday data file for F.US.CLEM17 after download. | 2017-04-20 08:14:21 HD Request # 3 | Intraday download COMPLETE for F.US.CLEM17. Completion time: 4s. Unique request ID: 2 | 2017-04-20 08:14:21 Removed historical data download ID 2 | 2017-04-20 08:14:21 Real-time Intraday chart data file updates started for F.US.CLEM17 | 2017-04-20 08:14:21 Intraday chart data file opened for F.US.CLEM17 | 2017-04-20 08:14:21 Socket (7) | Socket gracefully closed by remote side. | 2017-04-20 08:14:21 Socket (7) | Closed. | 2017-04-20 08:14:21 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEM17.scid | 2017-04-20 08:14:30 HTTP connection to ds01.ddfplus.com:80 (6) | Socket gracefully closed by remote side. | 2017-04-20 08:15:17 HTTP connection to ds01.ddfplus.com:80 (6) | Received socket Close event | 2017-04-20 08:15:17 HTTP connection to ds01.ddfplus.com:80 (6) | Initiating close of socket by core. | 2017-04-20 08:15:17 HTTP connection to ds01.ddfplus.com:80 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-20 08:15:17 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. | 2017-04-20 08:15:17 CQG websocket socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-04-20 08:26:01 CQG websocket socket (5) | Initiating close of socket by core. | 2017-04-20 08:26:01 CQG websocket | Network socket for websocket has been closed by remote side. | 2017-04-20 08:26:01 CQG FIX Trading | Websocket closed. | 2017-04-20 08:26:01 Connection to the external service has been lost. | 2017-04-20 08:26:01 CQG websocket socket (5) | Shutdown started. Waiting for graceful close. | 2017-04-20 08:26:01 CQG websocket socket (5) | Received socket Close event | 2017-04-20 08:26:01 CQG websocket socket (5) | Closed. | 2017-04-20 08:26:01 CQG FIX: DisconnectFIX called. | 2017-04-20 08:26:01 CQG FIX: Sending a Logout message. | 2017-04-20 08:26:01 CQG FIX Trading | Disconnected. | 2017-04-20 08:26:01 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-20 08:26:01 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-04-20 08:26:01 CQG FIX socket (4) | Initiating close of socket by core. | 2017-04-20 08:26:01 CQG FIX: Disconnected. | 2017-04-20 08:26:01 CQG FIX socket (4) | Shutdown started. Waiting for graceful close. | 2017-04-20 08:26:01 CQG FIX socket (4) | Socket gracefully closed by remote side. | 2017-04-20 08:26:01 CQG FIX socket (4) | Closed. | 2017-04-20 08:26:01 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-20 08:26:04 CQG FIX socket (14) | Creating socket. Using TLS 1.2. | 2017-04-20 08:26:04 CQG FIX socket (14) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-04-20 08:26:25 * CQG FIX socket (14) | Initiating close of socket by core. | 2017-04-20 08:26:25 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-04-20 08:26:25 CQG FIX socket (14) | Closed. | 2017-04-20 08:26:25 CQG FIX: Disconnected. | 2017-04-20 08:26:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-20 08:26:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-20 08:26:25 CQG FIX Trading | Disconnected. | 2017-04-20 08:26:25 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-20 08:26:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-20 08:26:28 CQG FIX socket (15) | Creating socket. Using TLS 1.2. | 2017-04-20 08:26:28 CQG FIX socket (15) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-04-20 08:26:49 * CQG FIX socket (15) | Initiating close of socket by core. | 2017-04-20 08:26:49 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-04-20 08:26:49 CQG FIX socket (15) | Closed. | 2017-04-20 08:26:49 CQG FIX: Disconnected. | 2017-04-20 08:26:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-20 08:26:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-20 08:26:49 CQG FIX Trading | Disconnected. | 2017-04-20 08:26:49 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-20 08:26:49 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-20 08:26:52 CQG FIX socket (16) | Creating socket. Using TLS 1.2. | 2017-04-20 08:26:52 CQG FIX: Sending the Logon message. | 2017-04-20 08:26:52 CQG FIX Trading | Connected to trading server. | 2017-04-20 08:26:52 CQG FIX Trading | Connecting to server api.cqg.com | 2017-04-20 08:26:52 CQG websocket | Connecting to websocket server. | 2017-04-20 08:26:52 CQG FIX | FCM name: Advantage | 2017-04-20 08:26:52 CQG websocket socket (17) | Creating socket. Using TLS 1.2. | 2017-04-20 08:26:52 CQG websocket | Opening websocket. | 2017-04-20 08:26:55 CQG websocket | Sending websocket handshake. | 2017-04-20 08:26:55 CQG websocket | Received websocket handshake acknowledgment. | 2017-04-20 08:26:56 CQG websocket | Web socket state is now open. | 2017-04-20 08:26:56 CQG FIX Trading | Websocket connected. | 2017-04-20 08:26:56 CQG FIX Trading | Sending market data logon message. | 2017-04-20 08:26:56 CQG FIX Trading | Logon successful. Session Token = Z/pjoEgpBgMbQjgbTEzI6CJ6O73OU8tJ9dKk3r6UmXc | 2017-04-20 08:26:56 CQG FIX Trading | Connected to data and trading server. | 2017-04-20 08:26:56 'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.CLE?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-04-20 08:26:56 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEM17. ID: 1 | 2017-04-20 08:26:56 CQG FIX Trading | Sending symbol resolution request for F.US.CLEM17. ID: 622784 | 2017-04-20 08:26:56 CQG FIX Trading | Requesting security definition data for: F.US.CLEM17. ID: 1 | 2017-04-20 08:26:56 Intraday data recording state for symbol F.US.CLEM17 is set to download 'Pending'. | 2017-04-20 08:26:56 Delaying start of download for F.US.CLEM17 | 2017-04-20 08:26:56 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEM7. Search Symbol: F.US.CLEM17. Request ID: 622784. Contract ID: 1. | 2017-04-20 08:26:56 CQG FIX Trading | Requesting market data for F.US.CLEM17 | 2017-04-20 08:26:56 Delaying start of download for F.US.CLEM17 | 2017-04-20 08:26:57 Requesting market depth updates for: F.US.CLEM17 if supported. | 2017-04-20 08:27:00 CQG FIX Trading | Requesting market data including full depth for F.US.CLEM17 | 2017-04-20 08:27:00 HD Request # 4 | Downloading Intraday chart data for F.US.CLEM17 to the file F.US.CLEM17.scid. Service: cqg | 2017-04-20 08:27:00 HD Request # 4 | Download start date-time: 2017-04-20 08:26:00.000 | 2017-04-20 08:27:00 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2017-04-20 08:27:00 Socket (18) | Creating socket. | 2017-04-20 08:27:00 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-04-20 08:27:00 HD Request # 4 | Sending historical data logon request message. | 2017-04-20 08:27:00 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-04-20 08:26:00. Record interval: 0. Symbol: F.US.CLEM17 | 2017-04-20 08:27:01 HD Request # 4 | Decompressing data. | 2017-04-20 08:27:01 HD Request # 4 | Receiving Intraday data for F.US.CLEM17 starting at 2017-04-20 08:26:00 | 2017-04-20 08:27:01 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-04-20 08:26:00 | 2017-04-20 08:27:01 Socket (18) | Initiating close of socket by core. | 2017-04-20 08:27:01 Socket (18) | Shutdown started. Waiting for graceful close. | 2017-04-20 08:27:01 Historical data download thread signaled to stop. | 2017-04-20 08:27:01 HD Request # 4 | Received 441 records from 2017-04-20 08:26:00 to 2017-04-20 08:27:00 (60.0 seconds) and wrote 433 records for F.US.CLEM17 | 2017-04-20 08:27:01 Added 1 Time and Sales records to Intraday data file for F.US.CLEM17 after download. | 2017-04-20 08:27:01 HD Request # 4 | Intraday download COMPLETE for F.US.CLEM17. Completion time: 1s. Unique request ID: 3 | 2017-04-20 08:27:01 Removed historical data download ID 3 | 2017-04-20 08:27:01 Real-time Intraday chart data file updates started for F.US.CLEM17 | 2017-04-20 08:27:01 Intraday chart data file opened for F.US.CLEM17 | 2017-04-20 08:27:01 Socket (18) | Socket gracefully closed by remote side. | 2017-04-20 08:27:01 Socket (18) | Closed. | 2017-04-20 08:27:01 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEM17.scid | 2017-04-20 08:27:10 |