Support Board
Date/Time: Sun, 24 Nov 2024 00:51:02 +0000
Post From: CTS FIX connection issue.......
| [2013-08-23 12:35:18] |
| User14266 - Posts: 225 |
|
I wrote a long reply last night, but decided to sleep on it before I posted it. I deleted it and this is the nice version. I will not be trading any today. I will be spending pretty much the entire day(and some of my weekend) rebuilding my lost chartbooks. One that no longer even exists as a backup chartbook, and one that has lost countless hours of work put into it. I feel like I've really got the short end of the stick here. Up until now, any CTS FIX issue has been handled promptly. Something has now changed. Now, there is apparently no priority to fix this, no hurry for a fix, not even an eta on the fix. Just a, "not sure when it will be resolved". What does this mean? A couple of hours, days, weeks? That is very non-nonchalant response to someone that just lost hours of work. Apparently I should have been more clairvoyant and known not to install any newer version than 997, again, even though it was supposedly fixed. Or maybe someone should have warned CTS users not to use any version past 997. This is wrong. I am paying good money for a product that is becoming more of a hindrance than anything. I use SC because of the amazing quick support and great product. I cannot say that today. I don't get upset easily and this is out of character for me, but again, this is wrong. Is there some reason that ALL "backup" chartbooks don't work? Shouldn't any "backup", be just that? A usable backup? Aside from FIX, this is an issue that should be addressed. One thing is for sure, I will never again install a newer version or pre-releases of SC. Done being the guinea pig. I got into this to trade, not to test software. |