Support Board
Date/Time: Mon, 13 Jan 2025 06:16:05 +0000
Post From: URGENT- positions not showing with CTS new connection model overnight
| [2017-03-30 03:36:14] |
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For the record, we cannot be in a position where we are relied on to respond to a trading issue urgently. You need to rely upon your broker and the CTS web portal: https://cts.t4login.com/livetrader/login.aspx When we developed this new CTS connection model, it was developed consideration to the fact that users have an alternative way to access their account so there is not an absolute reliance Sierra Chart systems. You should be able to login and access your account that way and see your positions. If you notice a discrepancy, between what you see in Sierra Chart and the account data through T4 Web trader, then let us know and we will look into it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |