Support Board
Date/Time: Mon, 13 Jan 2025 05:35:47 +0000
Post From: Chart zoom out level
| [2017-03-28 17:26:35] |
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We received this by email from you: Hi there,
I tried Sierra some years ago and recently came back to Sierra due to hearing of the following: - your volume profile and supporting volume analysis tools had come a long ways - you have a bookmap like tool (market depth historical) - your SC data feed is talked about by your staff on the forums as top tier - your desire to create tools such as reconstructed tape specifically for your SC data feed All the above sounds good on the surface until I have started to use it. It feels like the SC business model is to offer the same tools as your competitors - on the surface, but these tools lack complete functionality to be really usable and useful to traders. The offering of the tools is only superficially useful. If you are going to offer facilities for order entry, then offer it fully rather than just basic application. If you are going to offer market depth related tools to take on Bookmap, commit to it entirely and add real value for traders. I would far far rather use complete tools than get baited into buying SC for X months and later find out that features are lacking which limit its usefulness. When I have alerted some of these short comings to Sierra on the support board it has always been a replied abruptly and somewhat rude by Sierra staff. I consider Sierra my business partner and as such I deplore you - please, please consider my comments within your business model. Write software for traders that does the intended job well rather than superficially well. Listen to and respect your customers because you really do need them, and they need you - it is a business partnership. There is no need to reply to this email, I only write it to you in hopes of sparking some open minded thought without defensive backlash. Your comments are not fair here. Sierra Chart offers very very complete and capable functionality . We are also not baiting you into anything. You can evaluate Sierra Chart for up to a month for free, you can also just pay for a single month and make sure it meets your requirements. SC business model is to offer the same tools as your competitors - on the surface, but these tools lack complete functionality to be really usable and useful to traders. Clearly this is not even a fair statement at all. There may be some specialized things that you require, that Sierra Chart does not have, but the statement simply in general is just not true. If you are going to offer facilities for order entry, then offer it fully rather than just basic application. This is also completely untrue. We have no idea what you are even referring to. The trading capabilities in Sierra Chart are very advanced.and as such I deplore you
This is fine. We are just being honest with you. Honesty is very important. We are not going to mislead people. If this is considered "defensive backlash" then so be it. We cannot be everything to everybody. If Sierra Chart does not meet your requirements then use another program.It is not clear what you are asking for in post #1, but it is clear enough, that it is something which fundamentally is different than how Sierra Chart works. We have somewhat of an understanding about the method by which book map changes the display of market depth data by using its zoom in and out functionality and that is very difficult to implement within Sierra Chart. We mentioned about a year ago doing something similar but as of now, no one has ever asked us for that and it was not easy to implement so it has been dropped. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-28 17:36:12
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