Support Board
Date/Time: Mon, 13 Jan 2025 02:08:54 +0000
Post From: SC Feed exchange fees double charged
| [2017-03-25 00:40:30] |
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At this time in UTC you activated the EUREX exchange fee: 2017-02-01 00:58:55 dsafari [Services Balance] | Eurex with Market Depth Exchange Fee. | New Balance: 139.45 dsafari -21.00 USD This was still January in Chicago time and you were advised of this with a confirmation prompt that you had to acknowledge. You were told you would be billed for that month, and the next month. And then at this time in UTC the system renewed the exchange fee: 2017-02-01 06:01:30 dsafari [Services Balance] | Eurex with Market Depth Exchange Fee. | New Balance: 83.45 SYSTEM -21.00 USD This was February in Chicago. We cannot make any refunds here. All of this has been paid out to the exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |