Support Board
Date/Time: Mon, 13 Jan 2025 08:42:38 +0000
Post From: Disappearing bracket orders (stops and limits)
| [2017-03-20 22:24:22] |
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The reason for the problem is that the Rithmic system did not provide those open orders when they were requested so Sierra Chart internally indicated they were canceled: ActivityType Symbol DateTime OrderActionSource InternalOrderID OrderStatus ServiceOrderID OrderType PositionQuantity Quantity BuySell Price Price2 FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID FillExecutionServiceID HighDuringPosition LowDuringPosition
Order 2017-03-20 15:18:26.522 Requesting Open orders from trading service Unspecified None Order NQM7-CME 2017-03-20 15:18:27.347 Canceling due to no order update from server 36615 Pending Cancel 3961975 Limit 1 Buy 5419.5000000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.348 Canceling due to no order update from server 36615 Canceled 3961975 Limit 1 Buy 5419.5000000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.349 Canceling child orders of internal order ID 36615 36616 Pending Cancel Limit Sell 5422.0000000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.350 Canceling child orders of internal order ID 36615 36616 Canceled Limit Sell 5422.0000000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.351 Canceling child orders of internal order ID 36615 36617 Pending Cancel Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.352 Canceling child orders of internal order ID 36615 36617 Canceled Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.353 Canceling due to no order update from server 36618 Pending Cancel 3961977 Limit 1 Buy 5418.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.354 Canceling due to no order update from server 36618 Canceled 3961977 Limit 1 Buy 5418.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.355 Canceling child orders of internal order ID 36618 36619 Pending Cancel Limit Sell 5420.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.356 Canceling child orders of internal order ID 36618 36619 Canceled Limit Sell 5420.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.357 Canceling child orders of internal order ID 36618 36620 Pending Cancel Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.358 Canceling child orders of internal order ID 36618 36620 Canceled Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.359 Canceling due to no order update from server 36621 Pending Cancel 3961998 Limit 1 Buy 5417.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.360 Canceling due to no order update from server 36621 Canceled 3961998 Limit 1 Buy 5417.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.361 Canceling child orders of internal order ID 36621 36622 Pending Cancel Limit Sell 5423.0000000 Mar13CCtradingandinvestment Close 36621 Order NQM7-CME 2017-03-20 15:18:27.362 Canceling child orders of internal order ID 36621 36622 Canceled Limit Sell 5423.0000000 Mar13CCtradingandinvestment Close 36621 Order NQM7-CME 2017-03-20 15:18:27.363 Canceling child orders of internal order ID 36621 36623 Pending Cancel Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36621 Order NQM7-CME 2017-03-20 15:18:27.364 Canceling child orders of internal order ID 36621 36623 Canceled Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36621 Next time you see this, select this command about 2 times 10 seconds apart and see if the orders get restored: Trade Menu: Refresh Trade Data From Service (Trade menu) We really would have to ask Rithmic about this. We do not know why their system did not provide the orders. It is not a problem we normally hear about with Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |