Support Board
Date/Time: Sun, 12 Jan 2025 18:32:10 +0000
Post From: sc historical data download
| [2017-03-05 00:35:33] |
| |
|
We now know what the problem is. There is a communication problem from Sierra Chart on your system to the Barchart historical data server. Most likely this is caused by a firewall. Another user had the same problem yesterday and this is what they said: You mentioned that it appeared to be a "communication problem" with my computer, so I disabled avast antivirus while loading charts. Now it works. Must have been an update with avast that caused issue. Weird behavior because forex charts and some continuous futures charts would load fine, while others would get hung-up. Will just disable avast for now when loading future charts. Thanks for your help, have a great weekend!
The problem is not what we were originally thinking which is good to know. We spent a whole hour on this issue and were quite concerned with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |