Support Board
Date/Time: Mon, 13 Jan 2025 09:06:43 +0000
Post From: Disappearing bracket orders (stops and limits)
| [2017-02-28 18:00:26] |
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We did not get an answer to this question: When you no longer see the orders on the chart go to Trade >> Trade Orders and Positions >> Orders. What is the status of those orders? Are they "Open"? Anyway, for us to be able to determine what the reason for the problem is, we need you to follow through the instructions here: http://www.sierrachart.com/index.php?page=doc/TradeActivityLogAnalysis.php#SupportAssistedTradeActivityLogAnalysis There is no cost for this. So disregard to step relating to cost. In regards to the Trade Activity Log file, you can just attach it here privately. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-28 18:01:34
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