Support Board
Date/Time: Sun, 12 Jan 2025 15:03:18 +0000
Post From: your chart is not right ,please see the screenshot
| [2017-02-17 18:50:09] |
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If there is a chart bar which is not correct, then we need to know the actual values of that bar you are seeing. Use the Chart Values tool to select that bar. Here are instructions: Chart Drawing Tools: Chart Values/Crosshair Once you select that bar, then deactivate the Chart Values Tool by left clicking on the chart over that bar. Select Edit >> Copy Chart Values. Paste the values here so we can look. You must also tell us the time zone the chart is set to. Refer to: Time Zone Setting The first thing you need to do is to disable Global Settings >> Data/Trade Service Settings >> Service Settings >> Timestamp Using Local Computer Clock so that it is false. If we determine the problem is with the CQG data feed and there is nothing we can do to solve it, then we will refuse to answer further questions about this. In that particular case the only solution you will have is to use the Sierra Chart Exchange Data Feed which will solve the problem definitively: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |