Support Board
Date/Time: Sun, 12 Jan 2025 12:46:57 +0000
Post From: Volume at Price Threshold V2 Indicator - Recalculate
| [2017-02-14 17:00:38] |
| User104854 - Posts: 457 |
|
I am trying to download the latest pre-release and it keeps telling me it failed due to an error. A copy of the log is below. Please advise. Software version: 1517 | 2017-02-14 08:57:47 Uses New Spreadsheets | 2017-02-14 08:57:47 Usage end date: 2017-03-17 | 2017-02-14 08:57:47 Enabled for: Advanced Features. | 2017-02-14 08:57:47 Enabled for: Advanced Features 2. | 2017-02-14 08:57:47 Enabled for: Sierra Chart Historical Data Service. | 2017-02-14 08:57:47 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-02-14 08:57:47 Current selected Data/Trading service: CQG FIX Trading | 2017-02-14 08:57:47 Chart Update Interval: 500 | 2017-02-14 08:57:47 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-02-14 08:57:47 2017-02-14 08:57:47 Local computer time | 2017-02-14 08:57:47 2017-02-14 16:57:47 Local computer time in UTC | 2017-02-14 08:57:47 2017-02-14 08:57:47 Local computer time in SC Time Zone | 2017-02-14 08:57:47 2017-02-14 16:55:16 Server time in UTC | 2017-02-14 08:57:47 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-02-14 08:57:47 Program path: C:\SierraChart\ | 2017-02-14 08:57:47 Data Files path: C:\SierraChart\Data\ | 2017-02-14 08:57:47 OS Version Number: 6.2 | 2017-02-14 08:57:47 Locale Setting: C | 2017-02-14 08:57:47 A request for the latest software update has been made. | 2017-02-14 08:57:55 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2017-02-14 08:57:55 * HTTP connection to www.sierrachart.com:80 (15) | Creating socket. | 2017-02-14 08:57:55 HTTP connection to www.sierrachart.com:80 (15) | Socket gracefully closed by remote side. | 2017-02-14 08:58:17 HTTP connection to www.sierrachart.com:80 (15) | Received socket Close event | 2017-02-14 08:58:17 HTTP connection to www.sierrachart.com:80 (15) | Adding bytes from final send buffer from buffered socket: 252 | 2017-02-14 08:58:17 HTTP connection to www.sierrachart.com:80 (15) | Initiating close of socket by core. | 2017-02-14 08:58:17 Failed to download software update due to an error. Request ID: 4. | 2017-02-14 08:58:17 * HTTP connection to www.sierrachart.com:80 (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-02-14 08:58:17 HTTP connection to www.sierrachart.com:80 (15) | Closed. | 2017-02-14 08:58:17 File >> Disconnect selected. | 2017-02-14 08:58:32 CQG FIX: DisconnectFIX called. | 2017-02-14 08:58:32 CQG FIX: Sending a Logout message. | 2017-02-14 08:58:32 CQG FIX Trading | Sending Web API Logoff message. | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Adding bytes from final send buffer from buffered socket: 8 | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Initiating close of socket by core. | 2017-02-14 08:58:32 CQG WebAPI | Websocket closed. | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Sending bytes from final send buffer: 8 | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Write in progress. Shutdown being delayed. | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Write has completed. Shutdown being performed. | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Shutdown started. Waiting for graceful close. | 2017-02-14 08:58:32 CQG FIX Trading | Websocket closed. | 2017-02-14 08:58:32 CQG FIX Trading | Disconnected. | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Socket gracefully closed by remote side. | 2017-02-14 08:58:32 CQG WebAPI websocket (12) | Closed. | 2017-02-14 08:58:32 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-02-14 08:58:32 socket (11) | Initiating close of socket by core. | 2017-02-14 08:58:32 CQG FIX: Disconnected. | 2017-02-14 08:58:32 socket (11) | Shutdown started. Waiting for graceful close. | 2017-02-14 08:58:32 socket (11) | Socket gracefully closed by remote side. | 2017-02-14 08:58:32 socket (11) | Closed. | 2017-02-14 08:58:32 Checking for new symbol settings for service code cqg | 2017-02-14 08:58:42 Current selected Data/Trading service: CQG WebAPI | 2017-02-14 08:58:42 HTTPS connection to www.sierrachart.com:443 (16) | Creating socket. Using TLS 1.2. | 2017-02-14 08:58:42 Requesting symbol settings for service code cqg. Overwrite = on. | 2017-02-14 08:58:43 Symbol settings received. | 2017-02-14 08:58:43 Processed 903 symbol settings. | 2017-02-14 08:58:43 CQG WebAPI | Connecting to market data server api.cqg.com | 2017-02-14 08:58:45 CQG WebAPI | Connecting to websocket server. | 2017-02-14 08:58:45 CQG WebAPI websocket (17) | Creating socket. Using TLS 1.2. | 2017-02-14 08:58:45 CQG WebAPI | Opening websocket. | 2017-02-14 08:58:45 CQG WebAPI | Sending websocket handshake. | 2017-02-14 08:58:45 CQG WebAPI | Received websocket handshake acknowledgment. | 2017-02-14 08:58:46 CQG WebAPI | Web socket state is now open. | 2017-02-14 08:58:46 CQG WebAPI | Websocket connected. | 2017-02-14 08:58:46 CQG WebAPI | Sending market data logon message. | 2017-02-14 08:58:46 CQG WebAPI | Logon successful. Session Token = qKMgJEnzgj7tTTF0C/eAZVFfiKkAqfis3gJvK+uLaw8 | 2017-02-14 08:58:46 CQG WebAPI | Connected to data and trading server. | 2017-02-14 08:58:46 CQG WebAPI | Sending Trade Accounts request message. | 2017-02-14 08:58:46 CQG WebAPI | Brokerage name: AMP Account Name: 108286 | 2017-02-14 08:58:46 CQG WebAPI | Sending collateral subscribe request. | 2017-02-14 08:58:46 HTTPS connection to www.sierrachart.com:443 (16) | Socket gracefully closed by remote side. | 2017-02-14 08:58:48 HTTPS connection to www.sierrachart.com:443 (16) | Received socket Close event | 2017-02-14 08:58:48 HTTPS connection to www.sierrachart.com:443 (16) | Initiating close of socket by core. | 2017-02-14 08:58:48 HTTPS connection to www.sierrachart.com:443 (16) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-02-14 08:58:48 HTTPS connection to www.sierrachart.com:443 (16) | Closed. | 2017-02-14 08:58:48 CQG WebAPI | Sending positions subscribe request. RequestID=215937 | 2017-02-14 08:58:51 CQG WebAPI | Sending orders subscribe request. RequestID=215938 | 2017-02-14 08:58:51 A request for the latest software update has been made. | 2017-02-14 08:59:06 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2017-02-14 08:59:06 * HTTP connection to www.sierrachart.com:80 (18) | Creating socket. | 2017-02-14 08:59:06 HTTP connection to www.sierrachart.com:80 (18) | Socket gracefully closed by remote side. | 2017-02-14 08:59:28 HTTP connection to www.sierrachart.com:80 (18) | Received socket Close event | 2017-02-14 08:59:28 HTTP connection to www.sierrachart.com:80 (18) | Adding bytes from final send buffer from buffered socket: 252 | 2017-02-14 08:59:28 HTTP connection to www.sierrachart.com:80 (18) | Initiating close of socket by core. | 2017-02-14 08:59:28 Failed to download software update due to an error. Request ID: 5. | 2017-02-14 08:59:28 * HTTP connection to www.sierrachart.com:80 (18) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-02-14 08:59:28 HTTP connection to www.sierrachart.com:80 (18) | Closed. | 2017-02-14 08:59:28 |