Support Board
Date/Time: Sun, 12 Jan 2025 12:40:28 +0000
Post From: Freeze Up
| [2017-02-09 05:13:04] |
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We have good news. We have duplicated the problem and we now know what is causing it. The problem has been at least partially or fully corrected in 1517 which we are releasing now. Will be doing more work on this tomorrow. It occurs when market depth data is being recorded in newer versions of Sierra Chart which use a separate thread for market data processing in the case of DTC services. For users using the CQG trading platform service with Sierra Chart, we would not expect they would encounter this problem so we are not sure why some of them are having an issue. But those reports were different. There still might be another issue we need to look into. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-09 05:14:34
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