Support Board
Date/Time: Sun, 12 Jan 2025 08:08:42 +0000
Post From: Another Example of Lost User and Wasted Time over Exchange Policies
| [2017-01-29 16:46:42] |
| |
|
Finally, it is essential that competition, fairness, and openness prevail. And it is for this reason is why we make this information public. And furthermore, there was about another exchange of several more messages with the same user. We could post them here. They follow the very same pattern where we restated the pricing, and then they come back to us, and leave out certain clearly stated components of the pricing and then ask us if the price is a certain lower amount which obviously is not the case because the amount they state is less than what we stated. In the end, it was extraordinarily clear that they simply did not want to pay for the services and we ended up giving them a refund minus our standard 5 USD service fee. This whole support request probably cost us at least USD 50. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-29 19:08:37
|