Support Board
Date/Time: Sun, 12 Jan 2025 04:23:28 +0000
Post From: fee paid - no service - credit disappeared, trying to get demo&futures feed working asap
| [2017-01-20 15:24:29] |
| User528987 - Posts: 1 |
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Hi - I am new to Sierra and trying to start the 2 week trial and add real time futures data for the NASDAQ during my trial. Reading your documentation this is possible by paying $5 for your "Sierra Chart Real-Time and Historical Exchange" Data Feed. So I added $6 credit to my account (User name **) and then tried to navigate my way through the totally confusing process (little wonder you get so many communications about futures data) of setting up the service/feeds. So I work my way through the page and get to select 'activate feeds' - thinking this would take me into a selection process and there would be an option to choose the Sierra feed mentioned above but, instead it said I had not selected feeds and listed the normal exchanges but no sign of the trial sierra one I was seeking. So I deactivated the feed to start again hoping I could find the selection somewhere else. Only now, $5 of the credit I had just loaded has disappeared leaving just $1 in the account - and I havent even got the application process for a demo done yet!!?? Please can you help me? BY the way - I also tried to follow the various 'instruction' links and get a sense of correct process and selection but just ended getting more and more confused. If you guys think its frustrating to receive an overabundance of calls relating to the subject of Futures data - you should try being a first time user trying to navigate your docco and progress with no help. As you make it plain this is a massive frustration for the majority of your staff who would rather focus on the technical side of your business, please take this as a constructive criticism/suggestion that better quality process docco that has been walk through tested by a virgin user would reduce your enquiry overhead significantly. Cheers...Paul Britton Date Time Of Last Edit: 2017-01-20 17:59:11
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