Support Board
Date/Time: Sat, 11 Jan 2025 17:34:48 +0000
Post From: Can't log
| [2016-12-12 16:49:52] |
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This is my first day using the demo and trying this out.
I set a layout over the weekend, which reset to blank. I too am getting no streaming data for US stocks (not futures). It seems to be the exact same issue. Yaaa, it looks like I've learned all I need to know here about SC.
No, you are not having the same issue. Your case is completely unrelated to this thread and you should have started a separate support request instead of interfering in this one. The Sierra Chart service packages do not provide real-time stock data. You need to use the Sierra Chart Exchange Data Feed for that:I will find another charting provider. Sierra Chart Exchange Data Feed This is made clear on these pages: https://www.sierrachart.com/index.php?page=doc/Data.php Description of Service Packages and Pricing What is Included in the Free Trial? The real-time stock data is a separate cost. It really surprises us that people think they are going to get real-time exchange data for free just by creating a Sierra Chart account. It does not work that way because the exchanges do not allow that. And now you say you want to leave because you have no patience, and you did not read the information provided to you. We are not the ones making this difficult. I set a layout over the weekend, which reset to blank.
Did you save your charts as a Chartbook as explained here:Chartbooks (Workspaces) We do not know exactly what you did and what you are seeing so it is hard for us to answer this. However, if there is a blank chart, this is going to be the relevant help topic: Data/Trading Service Connection and Symbol Issues Do not post further in this thread, start a new Support Request if you have further questions and you decide to stay: Support Board Posting Information So to conclude, you think somehow there is something wrong with Sierra Chart, or maybe our service is not very good when none of this is true. The problem is you are not taking the time to understand what it is you are working with, to understand exchange policies, to have some patience. If you want to leave, that is up to you. It is your failure to read the information provided and to have some patience which is the source of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-12 16:54:15
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