Support Board
Date/Time: Sat, 11 Jan 2025 07:02:35 +0000
Post From: Connection issues
| [2016-11-04 17:13:58] |
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These are the relevant messages: GainCapital FIX Trading: Sending the Logon message. | 2016-11-04 07:20:32
GainCapital FIX Trading: Sent heartbeat to server. | 2016-11-04 07:21:01 Service connection timed out. Will disconnect and retry. | 2016-11-04 07:21:30 * There is a problem with the Gain Capital FIX server in relation to your account. Start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Through the support ticket, tell us your Gain Capital username and we will contact them about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |