Support Board
Date/Time: Sat, 11 Jan 2025 05:56:35 +0000
Post From: Massive Problems FXCM
| [2016-11-02 05:46:53] |
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This took longer than a couple of hours. The order fills were received from FXCM, but the way in which they were handled was not exactly correct based upon the sequence of message events when a fill occurs. The problem is now resolved. We do apologize for this. This was a significant issue. It was not a problem previously and we are not sure exactly what changed that caused it. Possibly a change on the side of FXCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-02 05:48:13
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