Support Board
Date/Time: Sat, 11 Jan 2025 03:11:54 +0000
Post From: Problem
| [2016-10-19 20:57:50] |
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Follow through the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis You can privately attach the requested Trade Activity Log file here or through an Account Support ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets We can look into this for a flat cost of 15 USD. The problem you are experiencing might be because of this problem which began last Friday(October 14, 2016): This is a current problem we are aware of:
When an IB execution message is received from Trader Workstation which indicates an order fill, the Total Filled Quantity field is zero which leads to the following issues: - An overfill error occurs. - The fill is not logged. This also affects any profit/loss calculations which depend on this. - The internal position quantity is not immediately updated and will be updated eight seconds later. This is something Interactive Brokers needs to solve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-19 20:58:37
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