Support Board
Date/Time: Fri, 10 Jan 2025 21:10:06 +0000
Post From: Message Log window keeps popping up
| [2016-09-29 18:56:16] |
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These are the relevant messages: GainCapital FIX Trading: No heartbeat messages received from server. Sent Test Request message to server. | 2016-09-29 13:18:15 GainCapital FIX Trading: Disconnecting due to a loss of activity. No activity for at least 62 seconds. | 2016-09-29 13:19:45 * GainCapital FIX Trading: Sending a Logout message. Text = No response received after Test Request. | 2016-09-29 13:19:45 This has occurred 19 times. Something is wrong. Either with the Gain Capital server or your Internet connection. Refer to help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 The help topic is about errors connecting to a service but it is also applicable to when there is a lost connection due to a connectivity problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |