Support Board
Date/Time: Wed, 27 Nov 2024 20:31:50 +0000
OpenGL support Now Ready for Initial Testing
View Count: 30798
| [2020-03-02 21:44:51] |
| User486568 - Posts: 11 |
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I'm using a Quadro Pro P2000 card and have OpenGL turned on. I've been experiencing SC crashing lately with OpenGL on. Let me know if there is a crash report anywhere else that might be useful in diagnosing the issue. Here is the Windows 10 Event Viewer error message: Faulting application name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x5e5655bd Faulting module name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x5e5655bd Exception code: 0xc0000005 Fault offset: 0x0000000000e653a5 Faulting process id: 0x2eb8 Faulting application start time: 0x01d5f0c594a61d8b Faulting application path: C:\SierraChart\SierraChart_64.exe Faulting module path: C:\SierraChart\SierraChart_64.exe Report Id: b9db7b66-8060-46f1-80e6-cf3d90edef16 Faulting package full name: Faulting package-relative application ID: I've also had this message: Faulting application name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x5e5655bd Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0 Exception code: 0xc0000005 Fault offset: 0x000000000003b900 Faulting process id: 0x50a0 Faulting application start time: 0x01d5f0bc4fb4a877 Faulting application path: C:\SierraChart\SierraChart_64.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: b828bc93-e92f-485c-a484-693715c6baaa Faulting package full name: Faulting package-relative application ID: |
| [2020-03-03 00:31:02] |
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We will be looking over the issue in post 149 and 150. If we need more information we will let you know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-03 10:25:44] |
| samual sprat - Posts: 343 |
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2059 + OpenlGL is causing black screens for me. Sierra menu's etc remain visible and function but the chart regions go black. I'm back to 2053 for now
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| [2020-03-03 12:05:56] |
| User316362 - Posts: 210 |
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2057 + OpenGL The Trading DOM blanks out and flashes back on occasionally |
| [2020-03-03 12:44:12] |
| User907968 - Posts: 823 |
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v2059 When vertically scrolling chart with number bars study, the NBs study is often also drawn into other chart regions. See attached. |
Private File |
| [2020-03-03 15:38:48] |
| User486568 - Posts: 11 |
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v2059 Faulting application name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x5e5e3347 Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0 Exception code: 0xc000041d Fault offset: 0x000000000004d62c Faulting process id: 0x3c70 Faulting application start time: 0x01d5f17156cff95e Faulting application path: C:\SierraChart\SierraChart_64.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 5daf01eb-4324-478a-9f07-f8f86266f6a8 Faulting package full name: Faulting package-relative application ID: |
| [2020-03-07 08:52:11] |
| Sierra_Chart Engineering - Posts: 17198 |
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In regards to the exception issue in post 149, 150 and 155 we need to get a Chartbook from one of you to look into this. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We will also look into the other recently posted items. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-07 11:40:35] |
| User624476 - Posts: 33 |
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Bug in Edit-> Copy Chart Image OpenGL On = copies a blank gray image OpenGL Off = works normally |
| [2020-03-08 00:32:50] |
| Tooth Fairy - Posts: 79 |
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#149 see attached
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Private File |
| [2020-03-10 03:56:36] |
| User486568 - Posts: 11 |
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#150 & #155 see attached Updated attached to only include the chart that seems to cause the issue. When I replay or have this chart running a long time it seems to make SC unresponsive and/or crash. It didn't do this on earlier versions of SC using OpenGL. Date Time Of Last Edit: 2020-03-10 11:58:58
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Private File |
| [2020-03-11 20:40:54] |
| User316362 - Posts: 210 |
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v 2064 charts occasionally flashing of/on and various colors. It just lasts an instant. |
| [2020-03-15 22:14:34] |
| samual sprat - Posts: 343 |
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Still getting black screens in 2066. Same as before, sierra menu's etc remain visible and function but the chart regions go black. Stability is a little better than before, but still an issue. I'm back to 2053 again
Date Time Of Last Edit: 2020-03-15 22:15:09
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| [2020-03-16 03:26:18] |
| Tooth Fairy - Posts: 79 |
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You will know when it be done. For now, they haven't done anything about it yet.
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| [2020-03-16 23:28:33] |
| User62936 - Posts: 68 |
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Just upgraded my computer and started using OpenGL because my charts were updating quite slowly because of the Historical Market Depth Study and the current huge volatility, there is lots of data on the charts. The OpenGl mostly works great, but I noticed that I can't save a chart to file. All I get is a black screen. When I turn OpenGL off, it works as it should, but with OpenGL selected, I get a black image. Curiously, I can use the command "Save main window to file", and that gives me the image, but when I use "save chart to file", I get a black image. |
| [2020-03-17 00:10:36] |
| User62936 - Posts: 68 |
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Another issue with regards to openGL is the drawing of VWAP. (it might not be VWAP, it might be drawing in general for different line types) I use a dashed line for my VWAP. If you refer to the two attachments, you can see with openGL on, there is no dash, it just looks solid, except when the line is steeply vertical. With openGL turned off, the dash is visible at all times. |
 opengl ON.png / V - Attached On 2020-03-17 00:09:54 UTC - Size: 78.99 KB - 459 views openGL OFF.png / V - Attached On 2020-03-17 00:09:59 UTC - Size: 72.32 KB - 419 views |
| [2020-04-01 22:33:09] |
| nosast - Posts: 312 |
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I still have some graphic issues with DOM overlay when hovering over Bid/Ask to put in an order and Ask/Bid-Differnce Profiles are missing the divider line per price level. Also the fonts are just ugly and letters are never aligned/centered in current price box or DOM e.g.(attached files) Is OpenGL still getting some updates? MDH is just not usable in normal mode as one core gets maxed out and makes everything sluggish. |
Attachment Deleted. SNAG_ 2020-04-01 - 23.45.12.png / V - Attached On 2020-04-01 22:32:58 UTC - Size: 3.96 KB - 397 views SNAG_ 2020-04-01 - 23.45.32.png / V - Attached On 2020-04-01 22:33:02 UTC - Size: 31.91 KB - 388 views |
| [2020-04-02 12:15:03] |
| nosast - Posts: 312 |
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Another important issue with transparency: I often use transparent extending rectangles and move the around. While movement with OpenGL the rectangle is not visible - w/o OpenGL its visible. |
| [2020-04-02 18:16:13] |
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We will look over the recent postings here but we cannot do anything about post #164. That is just how the line will be under OpenGL, with all of the details surrounding drawing Study Subgraphs. and if this is a concern: Also the fonts are just ugly
then OpenGL is not for you. It is pointless to point these kinds of things out to us at this point in time. We have made that clear in the first post: So text is not necessarily going to render in a way you might like.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-02 18:18:15
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| [2020-04-02 19:06:24] |
| nosast - Posts: 312 |
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I can live with the fonts as long as the overlay in the DOM and the Profile Bars are fixed. Today was the first day using OpenGL. I like that most of processing is now done on the GPU. Only other glitch I noticed and not mentioned before is some flickering occuring every one in a while. |
| [2020-04-15 14:09:26] |
| nosast - Posts: 312 |
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Hey SC, any OpenGL issues adressed in the recent releases of Sierra? Especially asking to fix the DOM price overlay when entering a trade (post 165)and the occasional flickering of the screen (think this has something to do with transparency but not sure). |
| [2020-04-16 07:52:30] |
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Not sure in regards to post #169, we need to look at what was done. The main focus is we have been working on the exception issues and we think we know why those are occurring. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-16 07:52:44
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| [2020-04-16 08:38:03] |
| nosast - Posts: 312 |
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Thanks. I think the flickering is something I can fix when I deactivate transparency in a custom study. Still need to do some verification with that. If the exceptions you mentioned caused a freeze or shutdown of Sierra, I have that too sometimes, think it started in a recent release prior 2080 or so. For me the most disturbing is really the DOM overlay. Without OpenGL its yellow colored, with Open GL its grey, orange (bid) and mintgreen (ask). Re-Attached the pic. |
| SNAG_ 2020-04-01 - 23.45.32.png / V - Attached On 2020-04-16 08:37:55 UTC - Size: 31.91 KB - 393 views |
| [2020-04-16 15:26:45] |
| nosast - Posts: 312 |
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Flickering still present - even when I deactivate the custom study. Maybe it helps for finding the root cause: Flickering is only happening when I have a window detached (need to be that way to have all the charts ligned up to the different displays). As soon as I re-attach the flickering chart it stops. |
| [2020-04-21 05:30:03] |
| Acro - Posts: 441 |
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Re your answer in post #78, I've attached a screenshot taken using OpenGL when trying to place an order from the Chart DOM. As you can see, because the highlighted box is black it is impossible to tell what price you are submitting the order at other than looking at the very top left of the chart. This is what I meant by black and this is even though the buy column and sell column lines are set to blue and red respectively |
| 2020-04-21_13-27-29.png / V - Attached On 2020-04-21 05:29:46 UTC - Size: 5.11 KB - 361 views |
| [2020-04-21 10:04:44] |
| nosast - Posts: 312 |
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@Acro: Same for me as you can see on my screenshot from post #171 and #165
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| [2020-04-21 10:18:44] |
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We are aware of the issue in #173. And we are working on that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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