Support Board
Date/Time: Sun, 24 Nov 2024 14:42:59 +0000
[Locked] - Notice: New Futures Real-Time Data Feed
View Count: 21519
| [2013-11-04 20:42:22] |
| katek - Posts: 28 |
|
As suggested I am running a separate copy of Sierra Chart to test the new feed. I believe I'm still receiving the feed from IB. Attached is the log Date Time Of Last Edit: 2013-11-04 21:16:10
|
Private File |
| [2013-11-04 21:12:59] |
| |
|
Here is an example of a chart running on TT FIX with the new Sierra Chart data feed: http://www.sierrachart.com/image.php?l=1383599523298.png Notice the [M] after the symbol indicating the data is mapped to another data feed. We will check your message log now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-04 21:15:05] |
| |
|
We can tell from your log you are still getting the Interactive Brokers data feed and we see the what the problem is on your account. We are checking this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-04 21:47:41] |
| User14266 - Posts: 225 |
|
It is possible that once we open this up to those users, that anyone can subscribe to it, but keep in mind it is still considered beta for the first few days.
I understand it is still beta, and I would like to test it out. I have put money into my "Additional Services" account($36). How do I subscribe to the new data feed? I'm not seeing an option. Is it possible for me to subscribe now? Thanks. |
| [2013-11-04 21:51:56] |
| |
|
Do you want to use it with CTS?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-04 21:52:52] |
| User14266 - Posts: 225 |
|
Yes, CTS.
|
| [2013-11-04 21:55:16] |
| |
|
katek, The issue with your account which prevented you from getting the Sierra Chart CME data feed is now resolved. Please restart Sierra Chart. The problem was that your phone number was not set correctly and this caused some backend processing issues. Please make sure you have a valid telephone number entered here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-04 21:56:18
|
| [2013-11-04 21:57:36] |
| |
|
User14266 , Could you let us know what CTS t4 symbols you want to use the data feed with because we have to set up the mapping for those. It is not yet done for CTS. Once you let us know that, we can go ahead and allow you to use it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-04 22:00:30] |
| User14266 - Posts: 225 |
|
Great, thanks! ES.CME_20131200_ESZ3.CME_Eq NQ.CME_20131200_NQZ3.CME_Eq YM.CME_20131200_YMZ3.CME_E |
| [2013-11-05 00:10:02] |
| PTG - Posts: 57 |
|
Just to let you know that I haven't received an acknowledgement email yet although the agreement is approved. And I don't see the mapping message in the log, nor the [M] after the symbol. Using Transact and I've been downloading the latest pre-release on a regular basis the last couple of hours.
|
| [2013-11-05 00:45:06] |
| |
|
User14266, We will get this set up for you during the next hour. PTG, We see what the problem is with your account. We will resolve this. Give us a few minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-05 01:20:32] |
| |
|
User14266, It is now possible for you to use the Sierra Chart CME data feed. Follow through the instructions here: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Make sure you update to the latest prerelease of Sierra Chart. It has recently been revised. It is now 1041. PTG, We apologize for this issue. The problem with the configuration of your account to use the data feed, has now been solved. Please update to the latest prerelease of Sierra Chart by selecting Help >> Download Prerelease. There are some relevant changes and this will also ensure that you are restarting Sierra Chart which is necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-05 01:26:12
|
| [2013-11-05 01:24:57] |
| |
|
As a general announcement to everyone, we are now receiving market data on all 4 CME market data centers: CME, NYMEX, COMEX, CBOT. Therefore, market data is available for all CME symbols except for spread symbols. Historical data is still limited and begins Sunday evening. Additional historical data will be installed later on in the week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-05 01:45:04] |
| User15952 - Posts: 132 |
|
When is it going to be available for others?
|
| [2013-11-05 01:47:22] |
| |
|
Just about one more day. We will do our best to have it ready by tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-05 07:40:37] |
| Zosimus - Posts: 345 |
|
Will the back adjusting functionality be available with the initial release ?
|
| [2013-11-05 07:46:52] |
| PTG - Posts: 57 |
|
It works for ES. Current selected Data/Trading service: TransAct | 2013-11-05 08:39:48 Mapping ESZ3 to ESZ3. Service code: cme | 2013-11-05 08:39:55 Also the [M] appears. This is good. |
| [2013-11-05 07:51:04] |
| |
|
Back adjusted futures contracts is a feature separate from this data feed and we plan to finish it before the end of the year. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-05 22:40:31] |
| User14266 - Posts: 225 |
|
Could you let us know what CTS t4 symbols you want to use the data feed with because we have to set up the mapping for those. It is not yet done for CTS.
I'm assuming the mapping will be setup for all supported symbols at some point? Or will we need to request access to each symbol needed?
|
| [2013-11-06 00:22:27] |
| |
|
Yes, this should be done by the end of next week. For now just let us know what symbols you want mapped. In the case of TransAct, Interactive Brokers, OEC, the mapping is already done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-06 03:12:26] |
| User14266 - Posts: 225 |
|
Okay thanks, I could use 3 more symbols. I'm sorry, I should have included them with my earlier request. There is no hurry on these. Whenever you have the time. CTS CL.CME_20131200_CLZ3.CME_NY 6E.CME_20131200_6EZ3.CME_Fo GC.CME_20131200_GCZ3.CME_CO Date Time Of Last Edit: 2013-11-06 03:13:01
|
| [2013-11-06 03:51:45] |
| |
|
These are done. When you restart Sierra Chart you will get them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-06 04:13:37] |
| |
|
The Sierra Chart Real-Time and Historical Market Data Feed which currently provides CME futures has now been released to all users: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php There still is limited historical Intraday data except for the ES futures contract. Complete historical data will be added over the weekend. If you have any issues, please start a new thread on the support board about that. In order for this service to work properly for you, it is necessary that we set up symbol settings for the particular trading service you are using. We have not done that with all services yet. It is complete for the following services: TransAct OEC Interactive Brokers CTS T4 (partially) If you use another service, let us know what symbols you will be working with so we can get the symbol settings set up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-06 16:38:15] |
| User15952 - Posts: 132 |
|
Well done support, excellent‎ work! Take the rest of the year off :)
|
| [2013-11-06 16:39:37] |
| |
|
We still have to work day and night to keep up with everything.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-06 16:41:14] |
| User15952 - Posts: 132 |
|
We still have to work day and night to keep up with everything.
That is why you get paid the big bucks. |
To post a message in this thread, you need to log in with your Sierra Chart account: