Support Board
Date/Time: Sat, 23 Nov 2024 09:13:44 +0000
[Sticky] [Locked] - What is Sierra Chart Working On
View Count: 82695
| [2022-03-04 18:59:01] |
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Real-time Chartbook sharing is something we are gradually getting started on: What is Sierra Chart Working On | Post: 276169 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-05 12:17:29] |
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We will be releasing enhancements to this functionality: Order Allocation to Trade Accounts Enhancements: Can specify a quantity multiplier for the additional accounts an order is allocated to. This is entered as a floating-point number and rounded to the nearest integer after the multiplier is applied. A quantity of less than 1 is rounded up to 1. When modifying or canceling the original order which was allocated to other accounts, those orders allocated other accounts will also be modified and canceled in the identical way. When there are changes to the order quantity, the quantity multiplier will be applied. One exception to this is when the parent order fills, the Attached Orders for the original order will not cause the Attached Orders for the identical orders allocated to other accounts, to be modified in the same way since that will happen automatically with their own parent order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-05 12:17:58
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| [2022-03-11 15:52:37] |
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The functionality described here: What is Sierra Chart Working On | Post: 298446 (Post # 76) has been released in the latest prerelease 2367. However, the functionality to perform modifications and order cancellations, For the allocated accounts, needs further review and likely there will be some additional changes. It may not work completely perfect in this release under all circumstances. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-11 15:53:18
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| [2022-03-11 18:31:54] |
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We would be happy for our users to look over this thread, and tell us, we are wrong and the user is right: Average Price for Only Open Positions ? Although there probably is insufficient information to come to that conclusion. The user is making inconsistent requests, and is alleging there is a problem with the average price calculation methods but there simply could not be. Unless all of the order fills that make up the position are not accessible because they are not loaded into the chart based upon the relevant settings. This is a very good example, of a new user believing they are knowledgeable about a particular issue and consistently alleging there is a problem when there is not, and is not doing proper analysis. If we are wrong, ok, but we need to understand that but we certainly cannot see it at this point in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-11 19:12:48
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| [2022-03-13 18:29:44] |
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We are not going to respond to this post directly regarding the new Chart Settings window in the latest releases: New Design of Chart Settings Window (Rel.2367) However we will say: We further will be organizing the various settings in the new Chart Settings window. There will be some new tabs, and additional subcategories. It just takes time to figure this all out. This new settings window can be interacted with at the same time you interact with the chart. So you can make changes, and then go right back to the chart, and still keep the Chart Settings window open. Each chart has its own Chart Settings window. Multiple ones can be open at the same time. And you can also customize the behavior of these new Settings Windows: Settings Windows Interface: Changing User Interface Behavior And the Colors and Font are fully customizable: Settings Windows Interface: Colors and Font Settings These windows are resizable including the column widths. These windows are extremely fast. Flicker free, and use next to no Windows resources unlike the heavy resource utilization of these unstable Microsoft Dialog windows which the previous Chart Settings window used. All of the above is a massive and extraordinary improvement over what existed previously. We do not think there is any type of settings type interface, as customizable as what we produced. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-13 18:31:52
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| [2022-03-18 15:21:41] |
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Regarding what is described, in post #76 for Order Allocation to Trade Accounts, these enhancements are now properly implemented and functional in version 2371. This functionality should not be used in any version prior to 2371. We are putting out version 2371 now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-18 19:01:18] |
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Effective with version 2364 and higher, you are not able to open Chartbooks save more than about two years ago. They are not compatible. This change was made, in order to clean up older code, which dates back to about 20 years ago. We wanted to remove this code in order order to have not any confusion as we are adding support for real-time Chartbook sharing. Therefore, if you want to open a Chartbook, saved more than two years ago in a version at or after 2364, means that you first need to roll back to version 2363 following these instructions: Software Download: Full Control Rollback Procedure Save the Chartbook in version 2363. And then update to the latest version of Sierra Chart with Help >> Download Current Version. You can then open the Chartbook in newer versions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-21 10:16:22
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| [2022-03-30 13:18:42] |
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We prepared this documentation here regarding the new Chart Settings window: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#NewChartSettingsWindow We will also be adding additional settings, like the ones explained here regarding the user interface behavior: Settings Windows Interface: Changing User Interface Behavior For example, if you left click on a (button) in the new Settings Windows, if that line for the button was not currently selected, there will be an option to have the button operation performed without having to left click again. These are the fine details that will be controllable. The background color of a button will also be controllable. And by default will be gray. This will make the buttons obvious in appearance. There will be additional settings in Global Settings >> General Settings >> Settings Windows, to support a single left click operation on a settings line, that uses a list box or edit control, to immediately initiate the opening of the list box or edit operation. So we will achieve, easy user interface behavior which is similar to or exactly the same as what you would have in the prior dialogs but with much higher performance and stability. Update 2022-04-06: The above items have now been completed in version 2378. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-06 13:29:20
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| [2022-03-31 07:44:20] |
| Sierra_Chart Engineering - Posts: 17145 |
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Here is the updated documentation for the Order Allocation to Accounts functionality: Order Allocation to Trade Accounts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-05 13:52:55] |
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In the latest prerelease, 2378, go to Global Settings >> General Settings >> Settings Windows. There are various options to enable single click options for different types of items in the new Settings Windows when the line is not selected. This allows for behavior identical to the previous dialogs. This is all very customizable. Additionally, Settings Windows buttons now have a gray background and black text by default. So they have a familiar color scheme to an operating system type of button. You can control these colors through Global Settings >> Graphics Settings. Adjust the color settings that begin with Settings Windows:. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-05 15:20:44
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| [2022-07-27 07:06:24] |
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Prerelease version 2418 resolves a deadlock issue which potentially can occur when replaying a chart that uses the Market Depth Historical Graph, and at the same time Sierra Chart is connected to the data feed and also writing market depth data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-28 22:25:08] |
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We posted in this thread about an issue with the Binance data feed. Upon further investigation, there was an unknown change made by one of our programmers which was the cause of the recent issues and we are reverting that change. We apologize for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-02 14:08:56] |
| Sierra_Chart Engineering - Posts: 17145 |
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The next release of Sierra Chart has a complete reimplementation of how fonts are managed. We noticed about two times that the sizes of fonts, outside of a chart window, had changed and they had become smaller. We were not sure if this was an operating system problem or problem with the internal font manager. All of this has been redeveloped and if it was an issue in Sierra Chart, it will not happen again with all of the changes. We are also working on our exchange functionality that we have been talking about a lot over the years. We are working on the new US equities consolidated tape data feed. We are working on order routing functionality. Support for subaccounts and the ability for users to set a daily loss limit. Real-time Chartbook sharing and chat functionality is also being developed. These are not things that we are spending full time on, but they are just some of the things that are gradually being worked on. In addition to all of this, there are new features added throughout the program in response to Support Board requests and reported issues are resolved. The old dialog windows continue to be replaced. We are working on replacing the older Drawing Tool Configuration/Properties windows. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-02 14:11:44
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| [2022-09-16 13:32:53] |
| Sierra_Chart Engineering - Posts: 17145 |
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We have built an ARM 64-bit processor version of Sierra Chart. If you would like to test this, let us know. Just make a posting on the support board.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-16 13:33:03
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| [2022-10-07 20:17:17] |
| Sierra_Chart Engineering - Posts: 17145 |
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For anyone who wants the CBOE Volatility Index $VIX there are three choices for this: 1. The actual CBOE volatility index available through the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Cost: 25 USD month for the data feed plus the CBOE indices exchange fee. 2. The CFE futures volatility index available with the Denali Data Feed. Cost: 3USD/month for the exchange fee. You will already have access to the Denali Data Feed on Service Packages: 10, 11 or 12. You will just need to activate the CFE Futures exchange. 3. There is the FXCM CFD volatility index symbol. This is VOLX. Here is an example of that: https://www.sierrachart.com/image.php?Image=1665164370904.png You can find this symbol in File >> Find Symbol >> CFD-FXCM. 4. Upcoming: We will also be providing the NASDAQ Global Indices data feed which has a version of the volatility index. This is upcoming. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-07 20:19:42
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| [2022-11-12 16:59:24] |
| Sierra_Chart Engineering - Posts: 17145 |
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Good example of how not to communicate to Sierra Chart: auto renew? We will respond very forcefully to this. And we really do not give a damn what anyone else thinks. We have had enough of this problem with CME damn market data policy, and Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-16 20:30:14
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| [2023-05-20 11:11:09] |
| Sierra_Chart Engineering - Posts: 17145 |
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A solution to the problem when flattening a position when using the Order Allocation to Trade Accounts feature, when the other trading accounts have inconsistent positions compared to the controlling account, has been implemented in version 2504. Refer to the notes here regarding this: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2504 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-20 11:11:22
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| [2023-05-24 14:02:01] |
| Sierra_Chart Engineering - Posts: 17145 |
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Two things which are going to be worked on near-term: 1. New real-time data feed which combines NASDAQ TotalView market depth data, with the new US Equities Consolidated Tape data feed. You will have to pay both exchange fees to receive this data feed. 2. New ACSIL functions to provide full and efficient and easy to use graphics capability, eliminating the need to use the Windows GDI. This will work whether Sierra Chart is using OpenGL or not. Your custom studies will be fully compatible for all users no matter what graphics mode the user is using Sierra Chart in and whether that is OpenGL or the standard Windows GDI. This graphics capability allows you to draw lines, rectangles, polygons, text, circles, use various colors and styles. The full graphics capability that Sierra Chart uses itself will be made available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-04 17:00:50] |
| Sierra_Chart Engineering - Posts: 17145 |
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Beautiful picture from National Geographic of Denali National Park: https://t.me/NatGeoSociety/3766 (Telegram link) We do not want to attach the actual image here to avoid any kind of copyright issues. This was a beautiful picture of "Denali" National Park and that is why it is posted here. Although there is a rainbow here, it has no affiliation with any kind of deranged, and demonic virtue signaling , which we see going on at this time, on this planet by demon possessed sub-humans. It just was a nice picture we saw on National Geographic that is from "Denali" National Park. The Denali Data Feed is named after Denali National Park. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-04 22:47:11
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| [2023-06-19 13:13:41] |
| Sierra_Chart Engineering - Posts: 17145 |
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Let this be a lesson, as to why Sierra Chart has all kinds of safety features to prevent inadvertent order entry: https://www.sierrachart.com/SupportBoard.php?ThreadID=84571 These features include confirmations, a separate option for each chart to enable, keyboard shortcuts for trading, which by default is off. One request we saw a recently is someone complaining about the Send Orders to Trade Service Input setting with automated trading systems. They thought that should be removed. Hell no!!! It is deliberately there to inhibit, unexpected live order entry. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-19 14:00:44
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| [2024-07-02 19:27:54] |
| Sierra_Chart Engineering - Posts: 17145 |
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Some things we are actively working on at this time, are CME iLink 3 integration which replaces iLink 2. This change is required by the CME. This is used by Teton order routing. One of the developers, is implementing a feature, that we wished we had ready a long time ago, and that is screen sharing and remote control. This will replace teamviewer. This is a very powerful feature, which is freely available. It will not need a Sierra Chart paid account for it. It will support direct peer to peer connections and also through an intermediary server. We completed today, updating the documentation for the changes to the Trade Activity Log: Trade Activity Log: Common Instructions to Set Trade Activity Log Display Settings We have also been busy with a lot of hardware and network infrastructure work. This task is ongoing. Soon we will be adding additional historical data for the CBOE volatility index and S&P 500. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-03 16:36:50] |
| Sierra_Chart Engineering - Posts: 17145 |
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Preview of new web trading panel for Teton Order Routing and Trading Evaluator services: https://apps.sierrachart.com/tradepanel/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-09 13:43:07] |
| Sierra_Chart Engineering - Posts: 17145 |
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We have become aware, of this error occurring and displayed in the Message Log: | ESU24_FUT_CME[M] 1 Min #43 | + Error reading record for update Intraday chart. Invalid cache index This is just an example. The symbol and chart number can be anything. We are looking into the issue. At this point it looks to be a harmless issue. Just ignore it, and we will be debugging it and determining the problem and preventing the error from occurring. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-10 13:28:11] |
| Sierra_Chart Engineering - Posts: 17145 |
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Back in 2021, Sierra Chart released our own implementation of timers rather than relying on the operating system. Users were reporting higher CPU usage, and less responsive user interface in that release. Rather than spending more time on it, we just reverted the changes and set the project aside. We think the reason for the issue back then was that the WM_TIMER message code which we were not using, we were using our own custom message code, is considered a lower priority message, and other messages are removed from the queue first. This results, in a lower amount of chart updates and a more responsive user interface. Whereas with our own timer implementation, there was more frequent chart updates according to the chart update interval. We have again implemented our own version of timers rather than using the operating system, which is a huge resource reduction. We now use the WM_TIMER message. So this will result in lower resource usage, and should be the same updating rate of charts. We are going to be putting this out in version 2675 today. Should be out in about an hour. The main objective is minimizing reliance on the Operating system resource usage. The whole concept of resources in the Windows operating system, is nonsensical. The operating system should have no trouble at all, with timers or windows. The way windows and timers are handled in Windows, is totally inefficient and pure garbage. There is no other way to describe this. An example of the gross inefficiency of Windows, is in the Sierra Chart Trade Window which eventually we are going to replace, this is the next project. Look at the count of User objects in the Windows task manager when you open the Trade Window. It goes up dramatically. Windows is terribly inefficient. When you update to this version if you happen to notice higher CPU usage, know that it is not using higher CPU usage due to inefficiency, the exact opposite, there is greater efficiency. What you would be seeing is more frequent updating of charts according to your Chart Update Interval and you should increase the Chart Update Interval to reduce CPU usage. Now whether you would see a difference or not we are not sure but we are just putting this note out. Chart Update Interval settings: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) (Chart Specific) General Settings Window: Chart Update Interval (Global Settings >> General Settings >> General >> Update Intervals) (Global) There is also this one for Quote Boards: General Settings Window: Quote Board Update Interval (Global Settings >> General Settings >> General >> Update Intervals) It is recommended to set the global Chart Update Interval, to a higher number like 500 ms. And for charts and Trading DOMs where you need more frequent updates, set the chart specific one lower on those: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-12 09:16:23
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| [2024-09-10 13:43:11] |
| Sierra_Chart Engineering - Posts: 17145 |
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Regarding post # 99, version 2675 is now out. We notice a 25% reduction in Windows resource usage. This also helps to make your overall system more responsive.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-10 13:44:08
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